How Can I Recover My Password In Order To Activate the Fingerprint ID?
krystalcat
Enthusiast - Level 1

Forgot password for fingerprint ID  on my Moto Z Droid Play.  How do I recover or renew the password to activate the fingerprint ID, which opens the phone?

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1 Solution
vzw_customer_support
Customer Service Rep

Hello krystalcat,


We definitely want you to have access back to your phone again. Passwords protect your phone from unauthorized access. In order to keep your device safe, there is no simple way of resetting it. At this point, you will need to perform a factory reset to your phone. When the phone starts up, you may need to enter your Gmail account information to access it again.


https://www.verizonwireless.com/support/knowledge-base-206406/


ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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vzw_customer_support
Customer Service Rep

Hello krystalcat,


We definitely want you to have access back to your phone again. Passwords protect your phone from unauthorized access. In order to keep your device safe, there is no simple way of resetting it. At this point, you will need to perform a factory reset to your phone. When the phone starts up, you may need to enter your Gmail account information to access it again.


https://www.verizonwireless.com/support/knowledge-base-206406/


ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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