When you access your voicemail, can you delete any unnecessary messages?
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Hi, when someone calls, it says VM is full. I have an iphone8, and there are no messages or deleted messages left on my phone. I tried dialing *86 but it just says 'no new messages'. Help please.
Little by little, we'll turn this around, sstidd. Calling *86 was a good start towards figuring this out. In addition, let's eliminate some additional culprits.
First and foremost, a restart should be tried:
https://support.apple.com/en-us/HT201559
In addition, there have been situations when call forwarding's been active. To eliminate that possibility, the following options are available:
https://www.verizonwireless.com/support/knowledge-base-143997/
or
https://www.verizonwireless.com/support/knowledge-base-17268/
Let us know your results.
DavidH_VZW
Glidamy, with your voicemails so full you won't get new ones! That's not good. We're here to help you today. How do you check your voicemails? Do you call or use the mobile app?
MarcusS_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
I have same problem. Ther are no voice mails on my phone but it keeps telling callers that mailbox is full! Please remedy this verizon!
I have the same issueeee.
yguyon, we're sorry to hear that you're receiving an error message stating your voicemail box is full, we're here to help. Are you using an Andriod device? What's the model of your phone?
TrinetteW_VZW
I have an IPhone Xr. I have deleted and cleared all voicemails. But I get the message that my voicemail is 100% full. I have tried to see if there are any voicemails deleted to "replay" them, but there are none available: all seem to be truly deleted. How do I fix this?
I have same problem. How do we correct?
pnblumberg, I rely on my voicemail to work properly and hold important messages. Let's ensure your voicemail is working properly as well. Please tell us more about what's going on. When did this start? What is the make and model of your device?
DanielleR_VZW
I have the same issue. I had an iphone 6s and the mailbox was full after I deleted all messages, I just got an iphone x and I am having the same issue. It has been going on for a couple of weeks. Please assist!
Hi. I found that I had to clear all the deleted voicemails from the phone in order to get this to go away. It's a nuisance. Also, I found that even though I cleared the messages off the physical phone, there were still voicemails on the carriers voicemail system that needed to be cleared. So, I called my own number, used a password I forgot I setup, and manually cleared 20+ messages on that system as well. Good luck.
To fix a "voice mailbox is full" problem, dial *86 on your mobile device; enter your pin number; press one to listen to your messages; press 7 to delete a message. You'll need to delete the messages one at a time. This problem occurs because Verizon only can store about 40 voicemails total, regardless of the length of the message. This storage bottleneck is occurring at Verizon, not on your phone, so just because you don't see any messages on your phone doesn't mean they aren't still lurking at Verizon. Yes, keeping on top of this is a pain.
This only works if you have not already deleted all your messages. Mine are all deleted, so when I call *86 it tells me my mailbox is full, but then if I pres *1 to listen, it tells me I have no messages. Please fix this Verizon!!
Our valued customer's service concerns are our concerns too. The troubleshooting steps you've referenced regarding issues with your device's mailbox being full are correct. Being able to access and manage your voice mail messages is very important. We've also noted your reference to "The storage bottleneck is occurring at Verizon, not on your phone." We thank you for bringing this matter to our attention and rest assured we'll do everything we can to resolve the issue with the "Mailbox is full" notification. However, we want to ensure that on the right path to do so. Just to be sure that we're providing the right steps for troubleshooting assistance we'll need more information. What's the make and model of the mobile device experiencing issues with the "Mailbox is full" notification? How long has this been happening? - RobertC_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Fine - but if I delete it using the software on the phone it should be removed from Verizons mailbox as well. This is a newer issue and appears to be due to a verizon Software change given that it is a multi-platform issue.
I get these *)@#%@#(*&@#$% robocalls all the time that I don't answer but leave voicemails that now I have to do double work to clear off my phone. I shouldn't have to call *86
How do you "manually clear" messages? The only options I get are to change my personal settings or to disconnect.
dsullivan2, having access to leave a new message in your Voicemail is important to ensure that you do not miss anything important. We are here to assist. It was mentioned that you have already tried *86, so we will need to gather more information. How are data-related services working on the phone over the cellular network? What is the make and model of your phone?
DavidC_VZW
DavidC,
This is a Verizon issue. The problem is vcoicemails are not being deleted on your end when they are deleted on the phone.
Please come back with a solution vs checking phone models, it is not relevant
Bill
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