How do I email VZ praise for customer service rep?
sra2
Newbie

Just had a surprisingly good experience with sales/service rep via Chat on the VZ website.  These are so rare these days I wanted to rate them well and leave praise but the "rating" option didn't pop up when I exited the chat.

I can't find a link on the website to reach customer service (so my praise for VZ is dropping by the second as the frustration and time spent on this increases).  

I don't want to wait on hold for 20 minutes to say thanks, if possible.  I just want to email customer service the info so they can ensure this employee is commended (and emulated).

Thanks

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7 Replies
Bluelantern94
Newbie

Yes! I really want to leave a feedback for a customer service rep that really helped way more than expected and than I experienced! Please let me know how I can do that!

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vzw_customer_support
Customer Service Rep

That is always great to hear! You can leave it here, and I can copy and paste it here on our Internal Chat that we have and use, or if you can go to Facebook, Instagram, or Twitter you can post a public statement with the Verizon hash tag or directly from there pages. Which ever is easiest for you!

*Heather

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Tigerstep
Specialist - Level 3

Calling in would have wasted 40 minutes of your time. Scripted responses from forum support most likely aren't actually going to be sent anywhere either. The fact that rep didn't get any bad feedback means a lot more than you realize.

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vzw_customer_support
Customer Service Rep

sra2, we want to thank you for taking the time out of your day to try and reach out to us to provide your feedback with regard to a recent experience that you've have. We will be happy to take this feedback and lift it up to the appropriate team, so that the agent is commended per your request. I have sent you a Private Note, so that we can get this information from you. We will be standing by at your earliest convenience. 

 

KevinM_VZW

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dwasserm
Newbie

Please send me a private note as well. I would like to commend one of your phone reps. 

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vzw_customer_support
Customer Service Rep

dwasserm, 

 

We appreaciate you reaching out. We have sent you a Private Note. 

-Jenelle

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danid1026
Newbie

@vzw_customer_support  - @kevinm_vzw , Would you mind PMing me so I could also provide above and beyond experience with two different departments (port center and IT support). The call was over 2hrs and extremely tiring but these two ladies were FABULOUS!!!!!! In the end got the job DONE! 😃 
You might have to explain how I get the PM though as well, lol. Thanks!

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