How do I factory reset?

[CAS85003]

How do I factory reset?

[Elements · Accepted solution]

Varies a bit by the phone, but if it will power on, for most Android phones, you'll go to Settings > Backup & reset > Factory reset. If it won't turn on or you can't find that option, then please advise what model phone you have.

[vzw_customer_support]

I can certainly provide you specific steps to do a factory reset on your device, CAS85003. Please provide your phone model.

AntonioC_VZW

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[matshultz9]

My phone won't turn on and it is a Samsung 8

[vzw_customer_support]

We are so sorry to hear about your S8 phone not turning on.  As someone who is always on my phone, I understand how important having a working phone at all times can be.  Let’s get it powered back on.  Here are the steps to perform a soft reset and hard reset:

http://spr.ly/6600E5nE0

http://spr.ly/6602E5nE2

Does this help?

SeanC_VZW