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How do I remove the recurring Presidential alert
KEVINREVIN
Enthusiast - Level 2

The Presidential Alert message will not disappear from my phone.  It activates after every phone call and text message. 

The message clearly states that NO ACTION IS NEEDED.

Why does this alert persist on my phone?

Labels (1)
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11 Replies
Ann154
Community Leader
Community Leader

Every time it reoccurs? Yikes! How are you dismissing it? Which phone model do you have? Have you tried reseating the SIM card and rebooting the phone to see if that helps?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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KEVINREVIN
Enthusiast - Level 2

I take no action, as the message says no action is needed.

LG G5,  Android 8.0.0

The alert happens every time I end a call.  It isn't alerting on the text messages at this time, only for the first few days.

I have powered phone off a few times, with no change.

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bearone21
Legend

have you clicked ok??

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KEVINREVIN
Enthusiast - Level 2

Nowhere on the screen is the word OK. So, no, I haven't clicked OK.

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rcschnoor
Legend

Did you click on "Dismiss"?

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KEVINREVIN
Enthusiast - Level 2

Nowhere on the message is the word dismiss, therefore I can not click it.

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rcschnoor
Legend

It appears as if your phone is not displaying the message correctly. Some examples of how this should be displayed on your phone can be seen below:

Wireless Emergency Alert (WEA) - Example of a Presidential Alert - Android OS | FEMA.gov

Trump won't be sending 'presidential alert' from his phone, FEMA says - CNNPolitics

If your phone is not displaying the message correctly, you may have to reset your phone to get it to disappear. You could first try clearing the cache and if that does not work, you may have to clear the phone completely.

I have not heard of any other examples of this happening on any phone.

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KEVINREVIN
Enthusiast - Level 2

The text of the alert is like that of the example in your link.  The reason for the political link is unclear to me.

The message did not arrive as a text message, it arrived as an alert, like an Amber Alert. I have never had to do anything to remove the Amber Alerts in the past. 

This is becoming too much of an annoyance to bear, especially since there has been no reply from a Verizon representative.

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rcschnoor
Legend

KEVINREVIN wrote:

The text of the alert is like that of the example in your link. The reason for the political link is unclear to me.

I'm not sure what "political" link you are talking about. I posted 1 link to the FEMA website showing an example of the Presidential Alert. I also posted 1 link to the CNN website showing another slightly different example of the Presidential Alert.

In my subsequent reply, I posted 1 link to the FEMA website which included an email address to send questions/complaints/etc... about the Presidential Alert to FEMA. I also included a link to the email address in case it was not obvious on the FEMA webpage.

rcschnoor
Legend

You could also contact FEMA. Contact info available at the following:

The IPAWS National Test | FEMA.gov

FEMA-National-Test@fema.dhs.gov

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vzw_customer_support
Customer Service Rep

KEVINREVIN, we understand your concern with the Presidential Alert constantly going off. Have you attempted to restart the device in Safe Mode? Additionally, we do recommend reporting this to FEMA so that they can look into this with you. You can send them an email here: FEMA-National-Test@fema.dhs.gov.

 

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