How do you stop Security & Privacy from draining battery?
NICMOR20
Enthusiast - Level 1

My phone has the Security & Privacy app (downloaded by Verizon not me) but now I get notified constantly that is using battery. What can I do as I still want some type of security on the phone.

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38 Replies
cad70
Enthusiast - Level 1

Same here on Note 9. Annoying. I even have notifications blocked for this app in the app setting.

Please fix #VZW

[img]https://i.imgur.com/kyW3sgml.jpg[/img]

[img]https://i.imgur.com/73IubMPl.jpg[/img]

carment_vzw
Verizon Employee

cad70-

I definitely understand the importance of having your phone secured at all times as well as preserving your battery life. Your battery will be consumed every time an app is running in the background.  Disabling the app will stop battery usage. If you would like to stop notifications as well as preventing battery usage from this app, please go into the phone Settings>Apps>select Security and Privacy>select force stop and Uninstall. Please let me know if that works.

CarmenT_VZW

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GWSmith1
Enthusiast - Level 1

I disabled it on my Note 9. No more message. Thank you very much.

bearone21
Legend

depends what you have it do. if it's checking every app update + other checks(which you select), it'll kill the battery.

fwiw:

i have it do one check/week.

vzw_customer_support
Customer Service Rep

That is never the experience we want you to have with your Security and Privacy App. We are here to help. What model device do you have? Did anything change on the device when this issue started for your phone?


Alberto_VZW
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KYLLAI29
Enthusiast - Level 1

I have the LG v30. I was finally able to have this notification go away by

going into app settings and selecting the uninstall update option.

On Fri, Nov 30, 2018, 7:20 AM vzw_customer_support <

MARKEL70
Newbie

Do I really want to uninstall an update to get rid of the battery running from Security?

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bearone21
Legend

just change what is updated & how often..

fwiw:

i have it do a basic check once a week.

JoeMikeKnight
Contributor - Level 1

I did, on the latest version, it literally ignored that setting and scanned every single app I downloaded and in the background at all times. It even showed a notification bar stating it is "on" and never went away.

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AyaniB_VZW
Verizon Employee

I'm here to help with your battery drain concern, let's look into this. Which device do you have? When did the problem begin? Did you uninstall the update? Any changes? I look forward to hearing from you soon.

AyaniB_VZW

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๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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JTBetz
Newbie

If I can chime in, I am getting the same message suddenly, starting yesterday or today.
I used "force stop" this morning but the message has returned.  I have not yet resorted to uninstalling the update.

I have a Samsung SM-J327V

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vanessas_vzw
Verizon Employee

I know how important it is to have your phone working as it should be, JTBetz.

Can  you tell me when you updated the phone? Is your battery draining faster as well?

Thank you,

VanessaS_VZW
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JTBetz
Newbie

Vanessa,

The last phone operating system was on November 20, 2018 (to J327VVRU2BRHA

dated Oct 16, 2018).

Maybe the battery is draining slightly faster than before but it isn't

drastic. In the battery usage screen, Security & Privacy is not shown as

an app currently using the battery - not even under Sleeping Apps.

So I guess the major issue might the unclearable message about it using the

battery.

- JTBetz

On Thu, Dec 6, 2018 at 10:44 AM vanessas_vzw <forums@verizonwireless.com>

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buffalo88fan
Newbie

Having the same issue on my Motorola Moto Z Play after latest update, battery life used to be full day plus now lucky if it last half a day

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davidh_vzw
Verizon Employee

Security & Privacy draining your Motorola Moto Z Playโ€™s
battery, I agree should not be occurring, buffalo88fan. Weโ€™re on the case. What
are the top 3 apps under Settings > Battery > Device Usage?  Has the Security & Privacy appโ€™s update
been uninstalled and reinstalled?

https://play.google.com/store/apps/details?id=com.securityandprivacy.android.verizon.vms&hl=en_US&re...


DavidH_VZW

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Josephschmoe
Newbie

Same here.  Just recently, maybe Christmas my phone started getting really slow and running out of battery 3x faster at least.  I used to charge the Galaxy S7 every couple days.  Now twice a day.

And I just started seeing the security thing is draining battery.

I'm so surprised to see what looks like Verizon above saying to force stop and uninstall it 

Probably a big hacker prep, get all the security software ready to miss the bigger attack.

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hedges333
Newbie

This is nuts.  The Digital Secure app turned on the 30 day trial today and it won't turn off.  I verified with customer service that the trial was disabled, and received the text message saying it was off.  However, when I reboot the phone, the notification appears again.  I turn the notification off with the gear icon next to the notification if I drag right, but that doesn't help.  After a while the notification pops back up again.  How do I make it stop?  Nothing else changed today.  I have a Moto z3 with Android 9.  Make it go away!  I don't want this McAfee CIA garbage scanning my phone!

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vzw_customer_support
Customer Service Rep

hedges333, we always want you happy with your device. Do you still see the Digital Secure App on your device? Are you able to delete it? 

 

ChristineK_VZW

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NICMOR20
Enthusiast - Level 1

I have a Samsung S7. I finally just blocked it from telling me that it was using battery. But now I have an issue with it telling me that my friend's internet connection (that you need a password to connect to) is unsecured.

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AntonioC_VZW
Verizon Employee

I'm sorry to learn that your phone is notifying you that your friend's internet connection is unsecured,

NICMOR20. I can help. When did this issue start? Do you get this notification with every WiFi network or only with specific networks?

AntonioC_VZW

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