I can't remember my password PLEASE HELP
Kkhh
Newbie

I am sick to my stomach.  I can't remember my password.  I only have one chance left to get in.  I'm sick that I'm going to lose all my info/pictures/etc ((crying))

 

what can I do??????? without reseting?

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2 Replies
vzw_customer_support
Customer Service Rep

Kkhh, we are sorry to hear about your experience. Let's review. Are you currently locked out of your device's home screen? What type of password is your device requesting? May we have the Make/Model of your device? 

-Sylvia

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jav6
Champion - Level 3

@Kkhh wrote:

I am sick to my stomach.  I can't remember my password.  I only have one chance left to get in.  I'm sick that I'm going to lose all my info/pictures/etc ((crying))

 

what can I do??????? without reseting?


Password for what?  Is there not an option for 'forgot password' or 'recover password'?

...Just another VZW customer...trying to offer some assistance...
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