Incoming calls from one number go directly to voicemail
jobug642
Newbie

I have Samsung Galaxy J1 and incoming calls from one particular number sometimes will come through but most times (95%) will maybe ring once or not at all and get sent directly to voicemail. This is usually happening with calls during the daytime, evenings calls tend to come through and ring so I can answer. Doesn't seem to make a difference if I'm using wifi connection or not. I don't know if its a phone problem or internet problem.

Labels (1)
0 Likes
Re: Incoming calls from one number go directly to voicemail
bearone21
Legend

do you have the number blocked??

0 Likes
Re: Incoming calls from one number go directly to voicemail
vzw_customer_support
Customer Service Rep

jobug642, I am sorry to hear you are having issues receiving calls from a certain number. bearone21, brought up a good point do you know if this number is blocked. I have included a link on how you can check. I hope this helps. https://www.verizonwireless.com/support/knowledge-base-158063/

 

JustinB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!