Iphone battery drain

GJ54
Newbie

I talked to a verizon rep a couple days ago about a new iphone and the next day my current iphones battery drains quickly without even using. It was working fine before the call. Coincidence?

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4 Replies
vzw_customer_support
Customer Service Rep

Hi GJ54, thank you for reaching out about your battery concern. Can you tell me more about the reduction? Have you downloaded the new update? Any apps still running in the background? When you go to Settings > Battery > Battery Level/Activity, do these seem off under "Last 10 Days"?

-Melissa

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GJ54
Newbie

Phone is updated, no apps running  in the backround and battery usage is normal.

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vzw_customer_support
Customer Service Rep

Got it, GJ54. Could you tell us more about how quickly the battery is draining? To clarify, hadyou downloaded any new apps or software updates prior to when the issue began?

~Izzy

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SynthpopAddict
Champion - Level 2

Sure hope this isn't the same thing 2 Android phone users reported with their phones getting very hot and draining battery at an insane rate after the recent software update Verizon released.

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I'm not a Verizon employee, just another customer trying to help.
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