Is Verizon going to offer the 32GB and/or 64GB models of the Galaxy S 4?
deburke
Enthusiast - Level 1

I have been waiting for months for information about this phone.  It has come out incrementally in very small bites and, slowest and most grudgingly of all, from Verizon.  Now, finally, Verizon has offered pre-order of the 16GB model.  I don't want the 16GB model.  I want, at least, the 32GB.  If that had been offered, I'd have pre-ordered today.  Now, I don't know what to do. 

The "sales associate" I spoke with said she had no information concerning the 32GB model other than it is not offered now.  Will it ever be offered?  She has no information about that. 

This is to be my first smartphone.  So, it is my first experience with the whole smartphone buying experience.  I am totally disgusted with the entire experience.  I'm tired of Googling every day for any scrap of information.  I'm tired of the stupid game the provider companies play with their customers.  Do they think they gin up interest and therefore increase sales by withholding information and leaving everyone interested to speculate amongst themselves about simple questions like which carriers are going to offer a phone, when each carrier might offer it, and when and if the different available models will be offered? 

I am not among the demographic groups that find it important to be the first to own a new device, I have only been anxious because I have finally decided it's past time to join the smartphone revolution and this seems like the best one to get.  However, you can only keep someone on the edge of anticipation so long before that anticipation deflates and I guess that's what has happened to me.  Today I reached the "screw it" point.  I have a perfectly good old LG that has served me well as a basic phone and I have an iPod Touch that does everything else I need, for now, with unlimited free data, so what's my hurry anyway?

Plus, in the course of searching for information on these forums, today, I discovered that there appears to be a long-term problem with Verizon and Samsung phones in the basic reception department.  While I love the idea of a pocket computer, I still primarily care about having a functional phone. 

I realize that nowadays, with these super giant companies, individual customers are invisible and 100% powerless.  Verizon doesn't care what even large blocks of customers think.  Oh, the arrogance...

Thanks for nothing Verizon.  Keep your damn secrets.  I'm moving on to other interests.

(Apologies to forum members--I know Verizon doesn't read here or care, but I can't get through to them and I had to vent somewhere.  Also, if someone could answer my question, I'd be really grateful.  Unfortunately I doubt that anyone can.)

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44 Replies
deburke
Enthusiast - Level 1

Dear Jennifer,

I appreciate your response to my question, but unfortunately it doesn't help me.  I am stuck in a decision-making limbo.  What had previously been simple and clear, is now murky and without guideposts.  I had shopped carefully and done my due diligence and come to the decision that I would use my contract eligibility to purchase the Galaxy S4 with either 32 or 64GB internal capacity depending mostly on price.  I had a well thought out and well researched reason for this.  As Rushmore69 stated in his/her response: *You can't put apps on an SD card or The Cloud*.  The memory types are not interchangeable.  That is why the phone offers both types of memory and that is why on forums all over the Android community people are freaking out because they are more and more frequently using up the internal capacity of their 16GB (in reality about 9 usable GB after OS and pre-loaded, undeletable apps) phones as both apps and upgrades take up ever increasing amounts of space.  

I have read over and over again anecdotal quotes from "Verizon representatives" who have told people (as you basically told me) that with the SD card capacity you don't really need more internal memory--why, you could have a "whopping 80GB". That is WRONG and is either ill-informed or dishonest.  Whichever, perpetuating this erroneous assertion does not speak well of Verizon. Can the decision-making "bottom line" executives at Verizon really not understand these simple concepts??

People need, and are going to be looking for, larger capacity phones.  That's the real bottom line.

Also, thanks for the link, but as I tried to say in my original question, I am not a "latest and greatest" type of individual, on the contrary, I am an intelligent shopper and so, I will not be buying the Samsung Galaxy S4 with only 16GB.  At this point, as I survey my alternative options, Verizon's silly unwillingness to give its customers a simple "yes" or "no" is one of the only points I have to steer by, and that points me away from this ridiculously gamey company.

Maybe, I'll just give up and buy a tablet, for now--of course that would mean a considerable amount of time before I could upgrade my phone. Or maybe I'll move to a "provider" who provides what their customers want.  I thought about just taking second best (in my opinion) and buying the higher capacity HTC One, but whatdayaknow, Verizon doesn't carry that either!

I have appreciated the coverage, but eventually other providers will hopefully catch up, and then will Verizon be forced to communicate with its customers (assuming they have any left)?  I guess we'll see, but in the meantime, Verizon is building a lot of ill feeling among both current and potential customers.

Again, thanks for your response.  I don't hold you responsible for your ignorance. I've come to understand that Verizon doesn't communicate much, if any, better with its employees than with its customers.  I believe that you don't have any better idea than I do whether or not Verizon will eventually sell the 32 or 64GB Galaxy S4s.  And maybe you care about my distress, but come on, you must know that Verizon does not. 

Bladerunner044
Enthusiast - Level 1

Excellent and well written response.  I fee EXACTLY the same way.  I have even threatened to pull my account and go to AT&T, a company which seems to have all the new phones (S4 32GB, HTC One, etc.) as well as the advertising campaign and transparency.  Verizon's inability to communicate to even high level employees is extremely frustrating.  When I DID threaten to pull my account, to Verizon's credit, I received two seperate calls from District and Regional Managers offering me things.  Ultimately, however, they still couldn't address the issue!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

VERIZON WAKE UP PLEASE!!!!!

Not applicable

Bladerunner044 wrote:

When I DID threaten to pull my account, to Verizon's credit, I received two seperate calls from District and Regional Managers offering me things.  Ultimately, however, they still couldn't address the issue!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

VERIZON WAKE UP PLEASE!!!!!

Of course not. Those guys can not just order 32 GB version of the GS4  just because you want one. Samsung makes carrier specific versions and if Verizon didn't order any 32 GB models then there is nothing anyone can do about that.You're also dismissing the possibility that at&t has exclusive rights to 32 GB version of this phone. So if that is the what is Verizon supposed to "wake up" from?

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jones4725
Enthusiast - Level 2

John_Doe, I think you need to get real here.  What Bladerunner (and all of us) want is CLARIFICATION and CONFIRMATION of higher capacity S4 devices.  If VZW didn't order larger sizes from Samsung, fine -- but they should confirm that to their customers.  If ATT has an exclusive deal for higher capacity devices, so be it -- but VZW would CLEARLY be aware of that and should confirm it to their customers.

I think you are missing Bladerunner's point.

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Not applicable

jones4725 wrote:

John_Doe, I think you need to get real here.  What Bladerunner (and all of us) want is CLARIFICATION and CONFIRMATION of higher capacity S4 devices.  If VZW didn't order larger sizes from Samsung, fine -- but they should confirm that to their customers.  If ATT has an exclusive deal for higher capacity devices, so be it -- but VZW would CLEARLY be aware of that and should confirm it to their customers.

I think you are missing Bladerunner's point.

No I'm, not because Verizon has stated very clearly they they do not have plans to get the 32 GB version.

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jones4725
Enthusiast - Level 2

Verizon has stated very clearly they they do not have plans to get the 32 GB version

Can you provide proof?  If you're talking about the Adam Mills GottaBeMobile article, which has no sources or links to an official Verizon statement, that holds no weight.  Furthermore he has never responded to comments questioning the validity of his claim.  I call B.S. until something real from Verizon comes out.

If you can provide a real statement from Verizon that is a different story, but I am skeptical of your claim until you provide actual proof.

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Not applicable

Maybe not proof but I found this article at Cnet which maybe what John Doe was referring.

http://news.cnet.com/8301-1035_3-57584004-94/will-verizon-ever-sell-a-samsung-galaxy-s4-with-more-st...  I would take this as a credible source over the other writer.  You have to read between the lines I guess.

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spereau
Enthusiast - Level 3

jones4725 wrote:

John_Doe, I think you need to get real here.  What Bladerunner (and all of us) want is CLARIFICATION and CONFIRMATION of higher capacity S4 devices.  If VZW didn't order larger sizes from Samsung, fine -- but they should confirm that to their customers.  If ATT has an exclusive deal for higher capacity devices, so be it -- but VZW would CLEARLY be aware of that and should confirm it to their customers.

I think you are missing Bladerunner's point.

Not a single carrier has "confirmed" if they have in fact "ordered" the 32GB S4's from Samsung.  In fact, AT&T didn't even announce anything about carrying a 32GB version when they initially released the 16GB version.  So, what makes you people think the issue is with VZW when not a single carrier has information regarding availability of the 32GB S4?  One carrier?  Fine.  All 3 major carriers?  Obviously, it's no one's fault.

AT&T can get ahold of new phones bc of their ability to get exclusive rights to them.  Have we forgotten about the iPhone and how long AT&T had an exclusive contract with Apple that didn't allow other carriers to release them for what, 2-3 years?  You guys are ******** and complaining about something that carriers have no control of.  The capacity issue is Samsung's fault, and they have already discussed "possibly" releasing an update that clears up a lot of space.  When and if that will happen?  We don't know.  Upset bc VZW doesn't have a 32GB S4?  Guess what, the other 3 carriers don't either.

I've considered switching to AT&T too.  Then I think about it and I'm like, "wait, do I care more about a device or more about the service?"  I'll take service.  AT&T is great, but even surprisingly here in the city, VZW's 4G/LTE network is much more reliable.  Besides, I can't fathom threatening to actually switch carriers, and then acting on it, just bc the newest and coolest device isn't available.  Good grief.

Message was edited by: Verizon Moderator for profanity

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jones4725
Enthusiast - Level 2

I hope it was cathartic for you to rant like that.  I think you need to step back and chill out.

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Not applicable

Ah'mmmm AT&T has the 32 GB see link below.   http://www.engadget.com/2013/05/06/samsung-gs4-att-32gb/

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Csvat
Enthusiast - Level 2

Thank you for the reply, The only thing holding me back as well is the low internal memory on the preorder version available now. Unfortunately many applications and the some related files can only be on the internal memory. If you offered the 32gb or 64gb version (in my dreams), I couldn't throw money at you fast enough.  But I also understand the masses will probably never get close to filling the memory on the base version as well.

AliceBToklas
Enthusiast - Level 2

I have to agree. I'll be waiting to see if/when a 32/64GB version is available. Thankfully, I'm a patient person.

rushmore69
Enthusiast - Level 3

I can not help but notice that people are assuming that because the S3 32gb is being retired is due to sales.  Per corporate reps, it actually sold BETTER than expected.  The reason it is being retired is to make room for newer devices and position the S3 16gb as an entry phone for that segment.  $99 with 2yr contract. No point in doing that with the 32gb version.

At&t is apparently going to stock the 32gb and the 64gb (online only).  Though I doubt the 64gb will see day in the US, the 32gb seems obvious given the 9gb of storage on the 16gb.  Verizon will lose customers if they do no also offer the 32gb.

BTW Verizon,

Please tell your staff to STOP telling customers they can install apps on the sd card.  You can not and is misleading at best and lying at worst.

rushmore69
Enthusiast - Level 3

Jennifer,

Thanks for the reply, but please expect a lot of complaints from users expecting the 32GB version, in part due to the small 9GB of storage that is free on the 16GB S4.  You can not install apps on an SD card or cloud, but sales staff in stores are misleading customers telling them they can install apps to the sd card.

Just six games from EA and Gameloft will fill the 9GB up, not counting other apps on the device users would install.  The average game install counting data for newer 3D games is about 400MB, and the EA and Gameloft games average 1.5GB each.

I really hope Verizon plans on upgrading to a 32Gb version, or it will not be a good move for this device, due to the small space available.  I will move my plan of four device that I have had for several years and move to a carrier that will offer a 32GB version.

Thanks

Capricorn1
Community Leader
Community Leader

As I understand it, the 64GB S4 is exclusive to AT&T - at least, for now. Sprint and T-Mobile don't have that either.

Sprint's pre-ordering for the S4 is closed until tomorrow. ("Sorry, we're out of stock. PRE-ORDER CLOSED - CHECK BACK ON 4/27") I don't know if that means they haven't started yet or ran out of the first pre-order stock. Sprint is only offering the 16GB model on the web site. On their web store, AT&T is only offering the 16GB model. They've already announced the 32 and 64GB models, but they aren't available via pre-order. T-Mobile isn't giving out any details about their S4 yet. They are just taking names.

This may just be a manufacturing choice. It may be that Samsung's S3 sales were overwhelmingly skewed to the low-end model, so they are making mostly the same on the first runs of the S4. As the production of the 32GB model ramps up, we may see it offered as well. I also wouldn't be surprised if the higher capacity models are only available in stores in a ploy to get customers in front of a representative so they can be upsold/crosssold accessories, insurance, etc. It makes sense in that if you are willing to pay $50 more to get a part that costs $2 more to manufacture, you probably have money for other things.

As far as the expansion slot, I'm somewhat afraid of it. I originally heard this on a podcast and have been able to partially confirm it. The NAND (aka flash) memory used in devices like this is binned according to how many write cycles it can perform before failing. (Reading doesn't wear it out.) The highest quality is being used in solid state disk drives (SSD drives) since a lot of writing is expected. Within those, NAND is binned for enterprise, pro and consumer models. The next quality bin is used for devices like phones, cameras (internal memory), and tablets, where a lot of write cycles are expected, but not quite the level of those used for SSDs. For both of the previous uses, the memory is not user replaceable if it fails so reliability is important. After that is a bin used for USB drives. It fails often by comparison, but is simple to replace - buy a new one. At the very bottom, is the bin used for SD, mini-SD, micro-SD card, Compact Flash and the like. Basically, those can be expected to fail. They are also easy to replace - with new ones. The recommendation was to either use them as semi-permanent storage by writing to them very sparingly (e.g, once) or never put anything on them you don't have a copy of somewhere else.

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japetty
Specialist - Level 1

I would like for you to post a link as to where you read all this because I have not read anything of sorts about this memory and have used this sort of memory for years and have never had issues as those you speak.  I have used this in all my smartphones and I use several cameras that use it and I have 3 satellite radio pods which use this memory as well.  Please post some internet links to this information.  I would like to make arrangements before some issues arise.

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ericreinhardt
Contributor - Level 1

Heres one link japetty if you do a search alot of people having same problem.

http://forums.androidcentral.com/droid-razr-maxx-hd/217668-moving-google-play-music-internal-storage-sd-card.html

japetty
Specialist - Level 1

Thanks for the link.  I use the google music which I use on my 3 android devices and use the google music app to play the music from the sd card all the time.  I usually never stream from google unless there is something I have at google which I have not copied to my devices.  I guess that is just my issue though.  Again thanks for the link.

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Asmodian
Enthusiast - Level 3

My understanding is that the sales were too low on the 32GB S3 so Verizon dropped it.  The sales rep I spoke to was under the impression they will only offer the 16GB S4 (their line was "buy multiple SD cards if you need more space").  I believe this is also true for every other US carrier.  I too find this very disappointing, a 64GB SD card isn't the same and 128GB total sounds good to me.  Apparently carrying fewer devices is worth more than the increased profit margin of the few higher capacity models they ended up selling.  I would think more choices makes people happier and I hope they do realize that this market is changing so fast this may not always be true but... I am not holding my breath. Smiley Sad

If this really is your first smartphone I suggest not watching for information about up coming devices, every few months there will be new rumors about a new device the companies are not willing to talk about yet.  Just walk into the store (or online) and pick one that is currently available, it was probably the latest and greatest only a few months ago.  You can only have the "best" phone for 3 to 6 months anyway, this tech is moving very fast.  You might end up waiting for the next new phone forever.

The LG D801 with a Snapdragon 800 looks like it might be pretty nice.

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pharaoh
Enthusiast - Level 3

I believe that while a 16gb model sells more because of the lower cost. I also believe that's not supposed to stop vzw or any wireless carrier from ordering at least a few of the 32gb or 64gb models. Especially when vzw, and other carriers, know that a particular phone doesn't come with an expansion slot.

And last and not least. There are some people that can afford the 32gb and 64gb models.

ericreinhardt
Contributor - Level 1

I hope they do carry the 32gb because I use google music and believe it or not with google music you can only save music to internal memory. I have no room left and was going to purchase the 32gb galaxy s4. Right now I have the galaxy s3 and I love it except that its 16gb. I know i can get an 32 sd card and transfer from my computer but it so easy to just download right from my phone. I do everything from my phone.

Eric