Is my Verizon LTG 4g Samsung cell phone on the email synch retire list?

[TheColorLady]

How do I know if my cell phone is on the email sync retire list? It is a Verizon Samsun 4g LTG model # SCH-I405 according to my Settings. Thank you.

[sprmankalel]

What is an email sych retire list?

[vzw_customer_support · Accepted solution]

This is a great question, TheColorLady, as its very important to many users. Your device, (SCH-I405), is the Stratosphere and is on the list to retire Backup AssistantSM Plus Sync for Email. You can get all details here: http://www.verizonwireless.com/support/backup-assistant-plus-sync-retired/

VanessaS_VZW
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[TheColorLady]

My cell phone settings do not have the options the instructions say to click on.

[MattBush]

My HTC Android does not allow Verizon's instructions to be followed either. When going into wizard setup there is no Account option. Worthless instructions. Guess they want us to come into the store and get talked into a new device. pretty worthless to have a smart phone that doesn't even get email.

[jprentiss]

My LG Lucid has exactly the same issue. I tend to agree about this being a shabby sales trick. If I do have to buy a new phone to enable my email, rest assurred it will not be from Verizon.

[Ann154]

You could consult the online user manual for your phone to determine the steps for setting up an email account on the phone.

[jprentiss]

Not the problem. Verizons instructions are

simply wrong.

[vzw_customer_support]

TheColorLady - I want to make sure we are on the same page and get your Settings in order. Can you please tell me what steps you have taken. Under what setting is the option to click on, not found?
JacobV_VZW
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[vzw_customer_support]

MattBush, It's imporatant to us that you have a great experience with your phone. We would never push you into upgrading. What is your HTC keeping you from doing?

MarcusS_VZW
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