How do I know if my cell phone is on the email sync retire list? It is a Verizon Samsun 4g LTG model # SCH-I405 according to my Settings. Thank you.

This is a great question, TheColorLady, as its very important to many users. Your device, (SCH-I405), is the Stratosphere and is on the list to retire Backup AssistantSM Plus Sync for Email. You can get all details here: http://www.verizonwireless.com/sup...

My HTC Android does not allow Verizon's instructions to be followed either. When going into wizard setup there is no Account option. Worthless instructions. Guess they want us to come into the store and get talked into a new device. pretty worthless to have a smart phone that doesn't even get email.

TheColorLady - I want to make sure we are on the same page and get your Settings in order. Can you please tell me what steps you have taken. Under what setting is the option to click on, not found?JacobV_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Not the problem. Verizons instructions are simply wrong.

You could consult the online user manual for your phone to determine the steps for setting up an email account on the phone.

My LG Lucid has exactly the same issue. I tend to agree about this being a shabby sales trick. If I do have to buy a new phone to enable my email, rest assurred it will not be from Verizon.

My cell phone settings do not have the options the instructions say to click on.

What is an email sych retire list?

Is my Verizon LTG 4g Samsung cell phone on the email synch retire list?

Ask a question

3.2M Members 7,860 Members online 268K Discussions 43.9K Solutions

An Accepted Solution is available for this post.

Jprentiss, we don't want you feeling like there isn't a resolution. What issue are you having what your emails? We want to help.

MarcusS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Add thoughts to the community

Start a new topic or ask questions in the open forum.

New conversation
Make a suggestion
Just for fun

Discussions

Mobile

5G / LTE Home Internet

Fios

Accessories

Entertainment

Level Up

Help

Tutorials

Archives

Add thoughts to the community

Browse discussions within categories