Issue with screen going black, unable to turn on at times, and unwilling factory reset after a few hours of the most recent update. What in the world happened to my phone? My phone was functioning properly until the update. Ran a health check before the screen went black and nothing came up wrong with performance. Why?
We want your device to be working perfectly. Have you done any troubleshooting over the phone or through social media? Did someone recommend doing a factory reset?
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