Hello,
With the most recent update, I now have two phones that aren’t functioning in a working fashion any longer. We’ve visited with our local Verizon store and were told they hadn’t heard anything about this.
This is obviously not a singular issue. What can we do to resolve these issues?
Thank you,
Tara B.
Happy Wednesday! TMB21, dealing with equipment problems can be overwhelming, especially after an update. We want to help fix this issue.
Please elaborate, what exactly is happening with your two phones?
~Gilbert
Hello Gilbert,
Thank you for reaching out. Here are the experiences that are taking place.
One phone closes apps all the time, makes the phone go crazy and then it will randomly turn off and turn back on and then it won't receive calls or text most of the time. It tries to call the emergency service randomly because the phone is like having a literal seizure and makes the keyboard not work most of the time and it won't even let it come up.
The other phone causes apps to crash, calls cutting out randomly, Spotify stops playing randomly, and the keyboard won't even load most of the time.
If I need to provide more information, please let me know.
Tara B.
TMB21, thanks so much for this info and my apologies to hear you are having so many issues with your phone. Let's work together to get you some answers and a resolution. I have sent you a Private Message.
-Natasha
@TMB21, this is something to do with the software update not working with Kyocera phones. Other users reported they had to get replacement Kyocera phones where the software updates were disabled as there is no way to uninstall the update. Hopefully you can get the replacement phone. As a word of caution: there's no telling if the phone will remain supported on Verizon if it cannot be updated. With technology changing on a regular basis, this could obsolete your phone no telling when. Also, if updates somehow get turned back on with the phone, then it's going to automatically download updates including this recent one and totally break the phone.
If you go through the threads for this issue, you will see that you are not alone in this. There is nothing Verizon can about it unless they have phones in stock with the previous software version. The best thing you can do is contact Kyocera directly. Email them as much detail as you can, include a list of apps that are not working properly, troubleshooting steps you have taken and attach any exception reports that your phones have created. I had to do all this and they sent me a new phone with the previous software version on it.
I have also been very vocal to them and Verizon that I absolutely hate it when they push new apps with an update and auto install them without my express permission. I want updates to patch security holes and things like that but I do not want them to change the way things look. I wouldn't mind the option for new apps or layout for my menus but I do not want them pushed on me.
Here is the link k for Kyocera that was provided to me by a Verizon rep: https://kyoceramobile.com/support/phone
Good luck! I hope it helps.
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