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Let’s keep working towards a resolution, Eskmoksses. Just to confirm, while the device is in Safe Mode are you noticing the same issue? If not, can you go to the Google Play Store and see if there are any updates available for applications that you may have installed on your device and process the updates?
ChrisM_VZW
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ptibbits, having the newest update should always improve the device instead of hindering it. Let’s get this working for you. How much storage space do you have on the device? How did you update the device (on the phone or the software assistance)? Here are more details http://vz.to/1MMx7mm.
ZangY_VZW
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I am also having this same issue. It started when my phone got the latest over the air update. I took the phone into a verizon store and they did a little troubleshoot and even called tech support. Tech support sent a link to repair my phone. This has not worked at all.
Does anyone know how we can go back to the old software version? I did not have issues with that version.
I AM VERY FRUSTRATED and do not think it is fair to buy a new phone due to an issue because of a software update.
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I am only using 12.74GB out of my 32GB.
I did the update via Wi-Fi using the phone only.
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Yes, even in safe mode I am having the same issues. The phone will shut itself off during App updates, and then return back to regular mode.
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Let’s bring back the joy for your phone JBabor. Please know we don’t have an option to switch back to an older version but let’s dig in and fix the issues. What issues are you having after the update? Besides the repair link, what other steps have you tried?
StevenM_VZW
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Ptibbits, making sure your device is in top condition is our goal. Have you tried using the Software Repair Assistant for your device? Click here to give it a shot: http://vz.to/1S23KyQ
AlbertoR_VZW
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I have tried a master reset as well. It still did not help. This update s
horrible. I am going to be really upset if I have to pay for a new phone
because I am no longer under warranty when this is an issue due to a
mandatory software upgrade.
Just an update, I have been with Verizon since it was Primco. I have been
with this company for approximately 18 years. If I consider how much I
have spent over those 18 years, it would total well over $25,000
($125/month average plus purchasing phones). This should show I have been
a loyal customer for a long time. Right now that there is an issue, which
is not something I did, I feel like there is no loyalty to me as a valued
customer. I have pretty much been told so far that no one is sure what can
be done and the only option is to pay off my current phone and get a new
one. Again, I did not ask for this upgrade which has messed up my phone.
Verizon store employees have verified that my now brick has no physical
damage and have talked to a tech for me. I have 3 lines on this account,
pay almost $200 per month for services, and if something cannot be done for
me within the next 24 hours this valued customer will take his business
elsewhere.
Being this is a forum, I obviously will not leave my phone number on here.
I am sure my information can be looked up by Verizon knowing that I have a
NC 336 phone# and the last for digits are 8918 plus my name.
Sincerely,
Jerome Babor
On Tue, Apr 5, 2016 at 11:31 PM, Verizon Wireless Customer Support <
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eskmoksses, we want you to be able to install the applications when you need them. How did you go about the update? Third party application will not be able to get installed while the device is in safe mode.
ZangY_VZW
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The software update to VS98547A was done over the air as most of the
required software updates. I did not have a choice on how to update it.
My phone had a message that the update had to be done. This was not an
update for anything but required VS software.
Jerome Babor
On Wed, Apr 6, 2016 at 1:46 PM, Verizon Wireless Customer Support <