LG G7 Speakerphone Goes Out when New Call Arrives
Enthusiast - Level 3

Everysince the latest update (G710VM20d on 11/6/2019), for my LG G7, while I'm on a call and new caller is "beeping in", my speakerphone turns off, and the person I was already talking to can no longer hear me and I can't hear them.

I'm not able to turn the speakerphone back on, until I let the new caller timeout, or I press the 'Ignore' button.

I've used this phone for over a year without issue, so I know how it used to work, but it no longer works properly.  This definately started after the 11/6 update.

Anyone else?  Any suggesstions on resolving?

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Re: LG G7 Speakerphone Goes Out when New Call Arrives
Customer Service Rep

Ensuring your phone is working properly is important to us. We're here to assist with that audio matter. We just need some additional details. Have you tried restarted the device in safe mode to see if the behavior is present while in that mode. If not, here are the steps to enable safe mode:  https://www.verizonwireless.com/support/knowledge-base-218152/. Have you checked for any noise cancellation or suppression enabling in any of your phone and or call settings? Have you tried restarting your Phone app:  https://www.verizonwireless.com/support/knowledge-base-218155/?