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LG G7 ThinQ 1X Data after System Update 7
coldcaffeine
Enthusiast - Level 1
โ€Ž06-11-2019 03:38 PM

I'm finding my LG G7 ThinQ (LM-G710VM) is frequently getting stuck in 1X data mode since System Update 7 (the Android 9 update). This appears to occur when I've lost service and re-entered an area of service (4G LTE service does not restore).

LTE data service is restored by restarting the phone or cycling airplane mode.

Anyone else experiencing this issue?

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CHager87
Newbie
โ€Ž06-12-2019 10:33 AM

I'm having the same issue except I'm not getting any service with my G7 regardless of what I do.

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vzw_customer_support
Customer Service Rep
โ€Ž06-13-2019 03:57 PM

Hi Coldcaffenine, 

 

Software updates should enhance the device. Sorry to hear that this is not happening with your latest update. We can help here. Do you receive any error message on the device prior to the issue happening or when losing service? Does this issue happen everywhere you go or in one location?  

 

Thanks,

PamelaF_VZW

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