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LG K20 V
LROLLEN01
Newbie

My LG K 20 V will not connect to my home Wifi. It was working fine until there was a update. I keep getting error that password was not accepted.

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Re: LG K20 V
vzw_customer_support
Customer Support

LROLLEN01, having that connection can really make a difference. We know that Wi-Fi is something our customers enjoy using. Let's work to ensure that you have this connection. You mentioned that the error received is specific to the password, are you entering the password as seen on the back of the router? Have you attempted a connection to any other Wi-Fi network to ensure that you do have a connection? Please attempt to reboot the home router and let us know the status.

LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: LG K20 V
JOSSTO29
Newbie

I've been having the same problem. All was well before the most recent update. I've reset the home router and checked the password several times. I did a network reset and a factory reset on the phone but I still get the error. Computer, laptop, and my spouse's non-updated K20 V are connecting with no problems. Any suggestions would be appreciated.

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Re: LG K20 V
JohnnyNoCash363
Enthusiast

When you did a factory data reset did you reinstall the update? Also are you having the same issue with other wifi connections?  I think it might be worth a try to do the factory data reset again if you're sure the update is what caused it.  If you install the update again and it still has the same problem, you might need a warranty replacement. 

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Re: LG K20 V
vzw_customer_support
Customer Support

JOSSTO29,

We always want to make sure you are able to connect to your WIFI. Let's work together to get to the bottom of this. What security type do you use(WEP, WPA

 

DerekR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: LG K20 V
LROLLEN01
Newbie

I am using WEP.

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Re: LG K20 V
JOSSTO29
Newbie

The factory reset does not appear to have cleared the updates. When I go to check for updates it says there are none. I tried a second and third reset and this happened both times. The reset is not uninstalling the updates.

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Re: LG K20 V
JOSSTO29
Newbie

Also WEP

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Re: LG K20 V
Ann154
Super User
Super User

LROLLEN01 wrote:

I am using WEP.

Why are you still using the most least secure type of wifi security?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: LG K20 V
tikibar1
MVP MVP
MVP

JOSSTO29 wrote:

The factory reset does not appear to have cleared the updates. When I go to check for updates it says there are none. I tried a second and third reset and this happened both times. The reset is not uninstalling the updates.

Your phone is operating as designed since factory resets do not remove operating system updates.

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