Could the update need either cellular data or Wi-Fi to download?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Help is here! We want for you to receive the newest software update with ease. Are you using Verizon Wireless data or wifi? Have you been able to turn your phone completely off & back on to try again?
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!"