LG V10 Boot loop issue?

[Dskt313]

Has anyone else had any problems with their V10 getting stuck on the "LG life is good" splash screen? My phone randomly froze last night, so I pulled the battery to do a restart. It would only get to the LG screen and no further. After 45 mins of that, I just gave up. A lot of forums are saying that it's a increasingly common issue with this phone. Just wondering if anyone had a similar experience, and if so were any solutions found.

[vzw_customer_support]

Dskt313, I couldn't imagine having my phone freeze up for so long. Is this still the case? What were you doing when this started? Had your phone been giving you any issues before this?

JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[DAVFAL92]

I am having the same problem with my LG V10.  I was texting and looking at movies on flixster.  The phone frooze for a short time then rebooted.  Now it wont go past the LG splash screen.

[ALEREI18]

I am having the same problem with mine. I was using Facebook Messenger when it froze. I pulled the battery and when I re-started it I was stuck on the LG Life's Good screen. I have tried to do a system reset and a factory reset. After I just finished setting up after the factory reset and was restoring cloud it restarted itself and got stuck on the LG screen again.

[sprmankalel · Accepted solution]

To all that are having this issue, this is something that can happen with the LG V10. You will need to get it replaced. There is no way to fix it. You should visit a Verizon Wireless Corporate Store. If you are under warranty, have Total Mobile Protection, Total Equipment Protection or Extended Warranty on your line you should get a no charge replacement if your device is free of physical or liquid damage.

[_r3a_Mar10]

I had this same issue around Jan 15. I had to get it replaced. Does the V20, have the same issue?

[MBergeron16]

LG V20 also does it.

[_r3a_Mar10]

My biggest concern is getting information, pics, etc, off my phone before sending back to Verizon. How can this be done?

[sprmankalel]

&r3a.Mar10 wrote:

My biggest concern is getting information, pics, etc, off my phone before sending back to Verizon. How can this be done?

Save your contacts and calendar to Google and save your photos to Google Photos (free unlimited storage).

[psykorunr]

I tried the freezer and blow dryer methods described on Youtube with little success.  It booted up long enough to copy my small collection of ringtones.  However, it reverts to the bootloop quickly without giving me enough time to copy larger files like photos.  I fortunately use Google Drive for photos but the resolutions are lower than the original photos.

I will not buy another LG product ever again.  Their repetitive poor quality (G4 and V10) and customer service suck compared to others.

[vzw_customer_support]

psykorunr,

Help is here! We always want for you to be happy with your phone. I regret that your phone is having this problem with boot looping. I’m going to send you a Private Message so we can look into possible phone replacement options. Please reply back to me in the Private Message to continue. Thanks!

AliciaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Gman111]

Is this something that Verizon, or LG, is taking responsibility for?  My LG V10, purchased from Verizon in November 0f 2015, started the boot loop issue in December of 2016.  Like others, my phone conveniently stopped working just after the 1 year warranty was up.  From the various posts that I have seen here in the Verizon forums and on other sites on the Internet, this appears to be a widespread issue that occurs about the time the phone is around 1 year old.  My phone was working fine, shutdown and rebooted,

and now won't go past the logo page.  If I leave it on, the phone will get extremely warm.  This phone is too expensive to stop working after 1 year and will be the last LG phone I ever purchase and possibly the last Verizon phone as it doesn't make any sense to stay with a manufacturer and phone company that sells, but won't stand behind, expensive phones like this that only work for a year.  It's clearly a manufacturing issue and not a user damage issue.  Are there any options with Verizon, or LG, to replace these phones out of warranty?  A company like Verizon has a lot of leverage with phone manufacturers and can help their customers get a replacement from LG.  It appears that there has been a class action lawsuit filed against LG for this issue.  See C&T Files Class Action Related to Alleged “Bootloop” Defect in Certain LG Phones - Chimicles & Tikel... .

[sprmankalel]

If you are out of warranty there doesn't seem to be any responsibility taken by LG or Verizon. Why? Because the device is always the consumer's responsibility. That is why VZW offers insurance and extended warranty. If you have one of these options then VZW would replace the device for you. I have insurance which covers an extended warranty on my LG V10. ANYTHING can happen.  The charging port can stop working, the screen can develop an issue, a speaker could go out, etc. None of this is covered AFTER. The warranty period.

Maybe LG should have recalled the device when they learned about this issue. They didn't. However, it's not a conspiracy that it happens just after there warranty expires. It doesn't happen to all devices.

Why didn't you take the insurance/extended warranty at the time of purchase? If you buy a refrigerator and it stops keeping stuff cold after the warranty expires and the manufacturer refused to fix it would you be all over trashing them? Or do you buy the extended warranty on that? You did nothing to protect yourself. I don't get how that is the fault of LG or VZW. You knew you'd have the phone for 2 years before you were done making payments.

[Gman111]

Do you by chance work for either Verizon or LG?  Maybe LG should have recalled the device when they learned of the issue?  Really, you think sot?  Then why are you getting on my case for calling out a company that won't recall a faulty product.  You're right, they didn't and they knew, and still know, about it. They aren't taking responsibility for a faulty product.  And you're actually dropping the blame on me for not buying the expensive insurance on the phone?  It may not happen to all devices but it's still a manufacturing defect that seems to pop up approximately 1 year.  Maybe that's not a conspiracy but not notifying customers that it could be a problem and recalling the phone to fix it before it happens is a problem.  The know about it, they know it's going to happen to a lot of their phones, and they are taking the stance that it's less costly to not do anything.  What if Samsung batteries only started exploding after 1 year.  Would that still be my fault if I didn't buy the Verizon phone insurance?

And yes, if my refrigerator stopped working after 1 year I would be all over trashing them, particularly if the problem was a known one and they decided it was less costly for them to ignore it and not do anything about it.  If LG wants to continue to keep, and attract new customers, they aren't going to produce a product that lasts for about 1 year.  There's a reasonable expectation that the phone, (or tv, or rerrigerator, or washer or dryer, or any other product that they make),  should last longer than a year.  So, if you bought a car that had a 36 month warranty and you kept it regularly serviced and didn't abuse it and the engine blew up at 36 1/2 months due to a manufacturing defect, and lots of other people had the same problem, would you not be trashing the car company because they produced a faulty car?  Or would you just be kicking yourself for how dumb you were because you didn't buy an overpriced warranty product from the dealer?  How about if they knew about the problem and didn't recall the car and their was a high likelihood that 1 in 10 cars made would have an engine blow up just after the warranty?  I don't know how many phones this has affected but it appears to be a lot from all of the different posts that I have read concerning this issue.  And, this is something that has happened to them before in their G4 line.  In that case they did have a fix for it whether you were out of warranty or not.

I only mentioned Verizon in this because they are about the only ones that have the ability to put leverage on LG.  If they told LG they wouldn't carry any of their phones because LG phones didn't live up to their quality standard, don't you think LG would be busting butt to fix these faulty phones?  I would think Verizon would want to also keep their customers happy.  In any case, stop blaming the users for not buying expensive warranty insurance when there is a reasonable expectation that a $7000 phone they purchased would work for longer than 12 or 13 months without a manufacturing defect crippling it.

[Gman111]

...reasonable expectation that a ​$700 ​phone they purchased ......

[sprmankalel]

LG does not have any obligation after the stated warranty period. Period.

I own a V10. I have had it since the day after release. Knock on wood, I haven't had this issue and it is well past the one year warranty. In in fact is it almost 18 months old. I do have the insurance.extended warranty. I won't go without out. Why? Simple. Now that the phone is more than a year old if ANYTHING happens to it, I am covered. Not just this issue but an issue like the speaker stops working or if it stops charging or if the headphone jack stops working. I also know that if I have the bootloop issue, I go to a Verizon store and they will send me a replacement with no hassle.

Verizon doesn't HAVE to help you because you chose not to get the extended warranty. BTW. THe EW is less than $2.00 per month. So even if you didn't want full coverage you could have chosen the EW on its own.

[simoontha]

Actually, Verizon insurance will not cover this issue. Because it's the

manufacturer's fault and not my own, they refuse to cover it.

On Wed, Mar 8, 2017 at 1:21 PM, sprmankalel <forums@verizonwireless.com>

[demmo86rt]

It's not the insurance, it's the extended warranty that would cover it.  Two different products, though you can get them packaged together.

[simoontha]

Regardless, I think it's reasonable to expect a $700 phone to last longer

than 13 months.

On Wed, Mar 8, 2017 at 1:59 PM, demmo86rt <forums@verizonwireless.com>

[demmo86rt]

While I do agree with that, the manufacturer's warranty is only one year from time of purchase beyond that, they have no obligation to fix it replace it unless you purchased the extended warranty.  You can argue shoulds all you want, but that's not going to change reality.

[simoontha]

Wouldn't the boot loop be considered a defect? Why isn't that covered under

option 1??

On Wed, Mar 8, 2017 at 10:51 PM, demmo86rt <forums@verizonwireless.com>