LG V20 speaker static

[miketen]

I've had my LG V20 for about two weeks and I am now experiencing horrible static coming through the speakers.  It occurs when playing music, videos on youtube and sometimes when there's no media playing at all.  I've read on other forums that other people are having the same issue as me.  Is anyone else having the same problem?  The manufacture date on my phone is NOV 2016 if that matters at all.  I am just hoping this is some software related issue.  Or an indication of an alien invasion from outer space declaring war on LG V20 owners.  Please oh please, anything but hardware related.  I really don't want to turn my phone in to be replaced/repaired because shipping around this time of year sucks tremendously and being without a phone for more than a month...just shoot me now.

[brawlman]

I've not experienced this but suggest you take it to a Verizon store.

What steps have you taken to correct this?

Does the problem still happen after a restart?

Any issues when using headphones?

You state you've read other people experience the same, but what have they tried, and has anyone found a remedy?

Have you checked for any software update?

[miketen]

I still want to test things out a bit before I go to a Verizon store. I have not exposed the phone to water nor have I dropped it. The problem occurred last night after listening to music and watching youtube videos for over an hour or so on my wired headphones.  Once I removed the headphones from the headphone jack and played a snapchat video I heard static and the volume was set to mid range at the time.  So far no static via the headphone jack but once that happens off to Verizon I shall go.

I have the latest firmware and security updates I updated the day they were released.  Other people have restarted and factory reset their phones but it didn't fix the problem for them so they returned their phones to be traded or replaced.  For me, restarts and turning off the phone completely only provide a temporary fix after a while the distorted static occurs again. Especially when playing media at high volume and then occurring intermittently when no media is being played at all. 

[brawlman]

I suggest you watch this YouTube Video posted by a well known person in his own channel JerryRigEverything. He is known for showing how to disassemble phones and scratch testing everything on the phone and test for durability.

I digress, he clearly posts that after he removed the rear facing camera protective film that it shatters the plastic and is caught on video!

He goes on to recommend not to remove this protective film. I personally could not tell or would have guessed there was a film if not mentioned...

This has been mentioned by others online but doubt it has been captured on video...

[miketen]

I saw the video a while ago and my whole body and soul winces when the lens shatters.

I have been extra careful with my phone upon reading about the rear camera lens issue some people have had a few weeks ago, which is why I recently bought a $200 activity tracker/fitness watch to take with me on runs instead of my phone.

[brawlman · Accepted solution]

One more thing to try and isolate the speaker is to put the phone into

safe mode and to see if it still does it?

Push and hold the power button. Then push and hold the off button until

it says restart in safe mode. Run it for a little bit and put it through

its paces and let us know how it goes?

[miketen]

Same deal with distorted static also occurs in safe mode.  So I'm guessing that is an indication of blown out speakers?  In any case I will be backing up my files this weekend as well as file a claim with Asurion insurance.

[brawlman]

Don't file a claim with Asurion because it is covered under Verizon

warranty... I believe its one year?

In the future you're better off going with Square Trade for a two year

coverage of $119.99 through Costco...

Cheaper and best of all you can always return the insurance and get ALL

of your money back... I did when I returned my Note 7 ;O)

[miketen]

I ordered the phone online and to my understanding I am already over the 14-day after purchase return window and can only return it through my insurance.  I'll speak with a Verizon rep just to be sure tomorrow morning though.

[Ann154]

You don't return a phone after the 14 day return policy period. You exchange it with a refurbished phone in a warranty claim or if the warranty doesn't cover the damage like a cracked screen, then you exchange it through the insurance claim after paying the deductible.

[MRRICH1]

This issue is covered under warranty just call Verizon they will ship you a

new one and give you packing instructions to send the defective phone back.

There is no reason to use insurance and pay a deductible!

[letsgosteelers]

what exactly do you mean that you got your insurance money back when you returned the phone?

returned it when?  after eval period or sometime later during life of the phone?

thanks!

[MRRICH1]

I had the same problem after 1 week. Verizon diagnosed this as blown speakers. Phone needs to be replaced ASAP as the issue seems to get worse over time. The rep said they had about 3 or 4 people call in with the same issue so I am hoping this is not a wide spread problem and won't occur with the replacement phone.....hope this helps.

[miketen]

Ah darn.  Blown speakers was my worst fear.  I almost don't want to go to the Verizon store to have it replaced tomorrow for fear that the new unit will [Removed] out the same way.  Ha, I actually forecasted this to myself when I posted experiencing a static problem with my LG G4 in these forums, and that I should wait before upgrading when new phones are released because of the possibility of new units have early hardware defects that may occur during manufacturing

profanity removed as required by the Verizon Wireless Terms of Service​

Message edited by Verizon Moderator

[vzw_customer_support]

I'm saddened to learn of the device that issue that you're experiencing miketen and your efforts are appreciated. Let's get to the bottom of this, I will be sending you a Private Message momentarily.

AyaniB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[brawlman]

Keep us posted...

FYI,  check/call square trade because I Beleive you hv 30 days to buy their insurance and you can buy from Costco.  In the future think about buying your phone from Costco because

1) no $30 restocking fee when returned 14 days from purchase. Refund full price

2) 90 days to exchange phone...

3) the V20 was only avaliable via Costco online ordering or order in store without a contract, but well worth it...

[SQUI]

I have the same exact problem. Was playing music tonight and the speaker sounds horrific. The first time I played music so I never heard it before. Did your phone have to be replaced or was there another solution?

[miketen]

Verizon sent me a replacement after having me do a factory reset and the distorted static was still present.  I've had the new replacement for a week and no problems so far.

[Drico581]

Same problem..same story...ordered the phone a couple weeks ago and loved it...now out of nowhere I'm getting a static feedback noise from the speaker...tried the same..soft reset and factory reset and the problem still exists...I picked up this v20 because of the quad dacs..and audio quality to now experience this after only 2 weeks on a new phone...how has this not been addressed with a recall or something...I'm grossly disappointed

VW help!!!!

[demmo86rt]

They will help, you just have to call customer service and have them send you a warrant replacement.

[miketen]

I am thoroughly enjoying my LG V20 and I have had no speaker problems after receiving my replacement unit a while ago.  I've done a few things differently based on my previous experience:  I don't play any media at very high/max volume and I only use the native or factory installed music and video apps when playing media as well.  If I do use other apps when playing media and play them at higher volumes I plug my headphones into the phone instead of using the speakers.  I hope this helps.