Hey all, I just want to see if anyone out there is experiencing this with their LG v60. Mine keeps dropping calls or making me mute (not activating the mute button, but people cant hear me) during a call. Ive tried using it on amd off wifi, and its happening with me talking to different people.
I just had the same problem. Had to put on my headset. Really frustrating.
I can understand how dropped calls and muted conversations can be frustrating Sackajacka. I'm sorry to hear you're experiencing this issue but we are here to help. Are you having any other issues with text and data on your device? Any physical or liquid damage to your device? How long have you experienced this issue?
KinquanaH_VZW
Hello, being on top of your LG V60 is vital, especially if its dropping calls and muting conversations. When did the issue start? What recent changes have you made? Aside from the calls and audio, any other problems?
GilbertoL_VZW
It's been a problem since I've gotten the phone. The only changes I've made were toggling the wifi calling. There are no other problems with the phone, but this is a pretty big annoyance.
When I got the phone, I did transfer my data from the old device Moto Z-3 (I think), but that's all I've done with it.
We want you to be able to use your device. Have you tried resetting the network settings of your device or try other troubleshooting options? We may need to activate roaming on your device to make sure you have the best service available. You can see how to get roaming via this link: https://www.verizonwireless.com/support/knowledge-base-229960/
JavierD_VZW
I did find something out. This happens when I'm talking to people on T-Mobile. Just like the otyer person said, if I use my Bluetooth headset, I have no problems.
I see, so only when you call a T-Mobile customer? Does it happen even when they call you? What about if you test it out on speaker instead of the Bluetooth headset?
AnnaG_VZW
Yes, it drops even when they call me. Other forms (bluetooth in the car, bluetooth headsets, the handset itself) do a lot better for the most part. If there has been a dropped call on either of these, I can't recall it.
I have this happen with Verizon to Verizon calls, too. Just happened again. In the middle of a conversation, the other party wasn't able to hear me but I could still hear them. Not on Bluetooth.
Sorry to hear about the issues with calls, even to other Verizon customers, Sackajacka. We expect the best for you and we're happy to help get to the bottom of this. What's the nearest cross streets and zip code of your location where the issues occur? Does this happen when you are at a specific location or at multiple locations? Does this happen both indoors and outdoors?
RyanM_VZW
I just got this phone on Friday. Today, Monday, it has dropped three business calls all at 54 minutes and 1 second. One was on speaker, the last two I was on Bluetooth headset. I think it is odd that all three were cut off after the same length of time on the calls.
Newlgv60user, experiencing dropped calls on a new phone is very alarming. I will be more than happy to assist. Please share with me what city and cross streets are you having this issue? Also, confirm for me do you have these issues indoors or outdoors?
RodneyM_VZW
Not sure how many ppl it will take before manufacture believes it's a problem but i have the same issue. It does seem to happen more when i use the speaker phone. Any solutions yet?
I restarted my phone in Safe Mode, and the problem did not happen at all. Everything worked great, so it must mean there is an app that's causing the problem. I'm in the process of trying to figure out which app. Any suggestions on how best to proceed from here? It would be...annoying to have to uninstall and reinstall each app. Should I be able to assume any apps that were migrated over from my old phone should not cause the problem if it wasn't happening then?
Its been happening on my lg stylo phone regardless if I'm on speaker or not. Even if I have ear buds with mic. Every so often it happens. And I have full service.
Please check to make sure the device is running the most recent update, click here for instructions: https://www.verizonwireless.com/support/lg-stylo-5-update/. CassieG_VZW
I have the problem when talking to people with all carriers. #LGV60
How? How do I stop muting my calls?
It’s pathetic that a phone this new has that kind of issue I’m trying to exchange mine but customer service must not know what the heck there talking about
Oj1231fg, We always want our customers to have the reliable service and device they deserve. To see that you’re having issues is disappointing. Let’s check out what’s going on and see how we can help. If you decide to exchange your device within the exchange period, then here are the instructions on how to do so: https://www.verizonwireless.com/support/how-to-return-device-or-accessory-video/
Please visit our Return Policy for details and watch this video to see how. For additional questions about shipping, check out our FAQ page.
Whenever a phone has a manufacturer defect, we will be notified of said issue. However, we are not showing any reports. This is why we ask to troubleshoot with our customers. If you'd like to troubleshoot, please let us know.
TakendraW_VZW
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