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LG3 Green Screen Demigod Crash
moncradd
Newbie
โ€Ž01-28-2017 12:49 PM

I have this green screen with a demigod crash handler: TZ Crash!

if you choose dload mode:

please do the following action.

1) dload mode. please connect usb

2) get the ram dump image sing QPST configuration

I have had this on and off for 3 day now. can not reboot not responsive, did the battery and sim card thing and NOTHING!!!!

I can not afford a new phone at the moment and there are no techs at the stores anymore...I need this fixed ASAP because this is the phone i use for work and to talk to my mothers nurses..I am her caregiver and this is a lifeline.

I have also downloaded the LG Software Repair Assistant and NOTHING

HELP!!!!

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vzw_customer_support
Customer Service Rep
โ€Ž01-30-2017 01:00 PM

moncradd no one wants to see a crash on their phone. Let's get you up and running. When did this first start? Were there any recent changes to the phone, like a software update or new apps?


RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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moncradd
Newbie
In response to vzw_customer_support
โ€Ž01-30-2017 08:52 PM

This happened on Friday on the 27th of Jan right before I left work at 430pm.  I think there was an update but not really sure. it was working fine until then

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LAUAUS83
Newbie
โ€Ž02-24-2018 11:41 AM

This happened on my phone, after it went all black. I plugged it in a couple hours, still nothing removed the battery and got the green screen TZ Crash.   I need my phone asap. 

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vanessas_vzw
Verizon Employee
In response to LAUAUS83
โ€Ž02-26-2018 12:00 PM

I'm so sorry this happened to you too, LAUAUS83. I completely understand the urgency in needing a good working phone at all times.

Can you tell me when this started with your phone? Has it been dropped or wet at all? Are you able to perform a Hard Reset?

You can get steps on how to do this at the following link: Factory Data Reset (Powered Off) - LG G3 | Verizon Wireless 

Please keep us posted.

Thank you,

VanessaS_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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