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Large jump in data usage / cannot check data usage
mezzodiva54
Newbie

I have 6G data per month, and usually come in well below the cap. There has been a significant increase in my data usage, beginning two weeks ago.  When I check my data usage, for all the applications, it says "restricted". When I click on the individual apps, the data is 0.00, foreground and background.  What on earth is happening?

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Re: Large jump in data usage / cannot check data usage
bearone21
Legend

is data turned off in settings?

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Re: Large jump in data usage / cannot check data usage
vzw_customer_support
Customer Support

We can definitely walk you through some steps that will help you in finding the reason for these data usage. To further assist you, we'd like to ask additional questions. Which make and model device do you have? Were you verifying the data usage directly in your device? What do you see if you verify the data usage in My Verizon?

Abraham_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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