Large jump in data usage / cannot check data usage

[mezzodiva54]

I have 6G data per month, and usually come in well below the cap. There has been a significant increase in my data usage, beginning two weeks ago.  When I check my data usage, for all the applications, it says "restricted". When I click on the individual apps, the data is 0.00, foreground and background.  What on earth is happening?

[bearone21]

is data turned off in settings?

[vzw_customer_support]

We can definitely walk you through some steps that will help you in finding the reason for these data usage. To further assist you, we'd like to ask additional questions. Which make and model device do you have? Were you verifying the data usage directly in your device? What do you see if you verify the data usage in My Verizon?

Abraham_VZW
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