Locked Phone

I had bought an LG V20 phone and apparently it has been locked or something due to non payment. How can i get it unlocked?

Labels (1)
Re: Locked Phone
Master - Level 3

Pay the bill of the past due account the phone is linked to

Re: Locked Phone
Customer Service Rep




I'm sorry to read that you are having problems with your phone. This is definitely not the experience we want for any of our customers. All of our 4G devices are unlocked for use. Please see our policy: http://vz.to/2dLFdgs Let's chat about this so we can figure out what is going on. When you say that your device is locked, can you please provide clarity as to what you are trying to accomplish? Are you currently a Verizon Wireless customer? You mentioned that you believe the phone is locked due to non-payment. If your account is past due, then your services are in danger of service interruption.



Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!