We want to make sure that you are hands-free in your car Donmis20. Are you able to connect to any other Bluetooth device? Can you please check to make sure that your device https://www.toyota.com/connect/ is compatible?
Follow us on Twitter @VZWSupport
If my response answered your question, please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!