Mobile data. not working on my LG G3
xcalimurda
Newbie

I have an LG G3 and my Mobile data is not working. It has been 2 days and this is what I did to try and fix it :

-Factory reset

-Soft reset (Unplugging battery)

-Turning airplane mode on / off

-Verified Mobile Data Is on : http://oi62.tinypic.com/35a6vm8.jpg

When I check my Network type and strength I have 1x :

http://oi59.tinypic.com/fa1oom.jpg

I did not go over my data, so I don't get what is wrong. When ever my 4G LTE or 3g comes back it is faded :

http://oi60.tinypic.com/2juyjo.jpg

Can somebody please help me ?

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3 Replies
KathyH_VZW
Verizon Employee

Hi xcalimurda!

Your efforts are greatly appreciated and I apologize for the inconvenience!  Let's look into this! What is your current zip code? Do you know if any other VZW customers are experiencing the same issue?

Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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xcalimurda
Newbie

07083 and nobody else is experiencing a problem.

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vzw_customer_support
Customer Service Rep

Hi xcalimurda!

Thanks for the details! Did you recently move into the area? Does the issue incur in and/or outdoors?

Thanks,

AyaniB_VZW

Follow us on Twitter @ VZWSupport

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