MotoG6 Drops Calls

[KymBeau]

My MotoG6 drops calls, and/or has a funny, buzzy background noise at times.  I've taken the trip through troubleshooting, have set up Wi-Fi calling.  Problem is not the Wi-Fi, as everyone's else's phone works perfectly.  Thoughts?  Suggestions?  I should state that I am a senior citizen, and only minimally tech savvy. Thanks.

[bearone21]

what works on other phones may be an issue on yours. could be location or near electrical appliances.

[vzw_customer_support]

We know how important it is to stay connected. I'm sorry for the trouble you are having with your device. You mentioned covering troubleshooting? Was the issue happening in a specific location or does it follow you 5 miles or more? Is this happening indoors, outdoors or both? Please share detail that will help us resolve this for you. BobbyN_VZW

[KymBeau]

Most of my calling is at home, however I have dropped calls when out and about.  I have enabled wi-fi calling which didn't make a difference.  I have changed my network from global to LTE/CDMA.  My signals are NOT weak and both husband and daughter have no problem with their phones.

Sometimes when I initiate a call it looks as if it is going through, but there is no ringing, and the call recipient reports dead phone.  Sometimes it goes in and out.  Sometimes I can talk for 30 minutes, sometimes I can't talk for more than 1-2 and it drops. Tried talking to my husband this morning and tried 6 times to get past a minute of talk before it dropped.  Very frustating.

[vzw_customer_support]

That would be very frustrating to me, KymBeau. When I’m on the phone, I sure don’t want drops or buzzing sounds. We want to help in every way we can. I’ve sent you a Private Note so we can take the next steps.

GeorgeS_VZW