Motorola Droid Turbo is not displaying the voicemail icon
R_Waz
Newbie

I believe this icon was being displayed during the 1st few days of use, but for some reason, is not being displayed anymore after rec'ing a voicemail message.

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sdheenan75
Enthusiast - Level 1

Yes, I just spoke to a Verizon Technical Rep.  go into Voicemail *86, and then Press 4 for personal options, then press 1 to turn on your voicemail indicator. That should solve the problem. 

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17 Replies
vzw_customer_support
Customer Service Rep

We're here to help with the case of the missing voicemail icon, R-Waz. Can you first dial your voicemail and listen for personal options to make sure the message waiting indicator is enabled?


TamaraH_VZW
Follow us on Twitter @VZWSupport

R_Waz
Newbie

Hi Tamara,

I went into the various Personal & Administrative options & did not hear any options regarding the Message Waiting indicator. Thanks for your help!

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vzw_customer_support
Customer Service Rep

Thanks so much for trying, R_Waz.
Do you have basic voicemail or visual voicemail set up for your Droid Turbo?

TamaraH_VZW
Follow us on Twitter @VZWSupport

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R_Waz
Newbie

Just basic voicemail and the Turbo phone itself did not appear to have any phone or voicemail notification option(s) to turn on/off. Thanks.

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R_Waz
Newbie

My bad. Went on-line and discovered that I had Basic Visual Voice Mail option vs. Basic Voice Mail option setup. I changed to the Basic Voice Mail option, which also has the Voice Mail Indicator option (the Basic Visual Voice Mail option does NOT). Thanks!

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sdheenan75
Enthusiast - Level 1

Yes, I just spoke to a Verizon Technical Rep.  go into Voicemail *86, and then Press 4 for personal options, then press 1 to turn on your voicemail indicator. That should solve the problem. 

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johntsgi
Newbie

This did not work on my LG phone.  I have an LG Prepay phone that I converted to billing... now no indication of voicemail arrival.

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jav6
Champion - Level 3

Maybe the software has changed since 2015 and the options have changed!  Why don't you start a CURRENT thread with your issue instead of posting on an OLD possibly OUTDATED thread?

...Just another VZW customer...trying to offer some assistance...
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vzw_customer_support
Customer Service Rep

We are sorry to read that you are having issues with getting Voicemail notifications, and we are here to help. Are other notifications working? Are you able to access your Voicemail app?

PedroM_VZW

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KyCat
Newbie

I cannot get notifications of basic voicemail on my Moto z3. I tried the *86, 1 option that was suggested in previous posts and it did not work. Is there another way?

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vzw_customer_support
Customer Service Rep

Thank you for trying that for us. Do you know if other notifications are working? Is the Voicemail app up to date?

 

ChristianP_VZW

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ppatterson329
Newbie

Option 1 is not available

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vzw_customer_support
Customer Service Rep

Hi Ppatterson329, we're sorry to hear you're experiencing this issue as well and want to help. What happens after you press 4?

Melissa_VZW

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mgilbert49
Enthusiast - Level 1

i am having the same problem i had it on my screen now its not there anymore how do i get it back onto my home screen

vzw_customer_support
Customer Service Rep

mgilbert49, receiving notifications for Voicemail is important to ensure that you do not miss anything. Typically you can access the Voicemail system by calling *86. Then select personal options and Voicemail indicator to turn on. Does that work for you? 
-David

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Bill978
Enthusiast - Level 2

I have this problem with a Motorola One Action (see https://community.verizon.com/t5/Android-General/No-voicemail-notifications-or-call-forwarding/m-p/1...). Personal options in the voicemail system has nothing about notifications. The choices are:

Password - press 1

Greeting - press 3

Language - press 5

I have seen server posts like this. Are there different voicemail systems in play at Verizon? I use prepaid, not a contract.

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KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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