My Samsung Galaxy Strat. II was water damaged but after putting in rice I got it to come on. The problem is, when I try to charge it with my home or car charger, i get a warning message that the charger isn't compaitble. Is this a phone or battery issue
smreyn
Newbie

My Samsung Galaxy Strat. II was water damaged but after putting in rice I got it to come on. The problem is, when I try to charge it with my home or car charger, i get a warning message that the charger isn't compaitble. Is this a phone or battery issue'

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Snn5
Legend

It was dropped in water...it's a phone issue.

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Snn5
Legend

It was dropped in water...it's a phone issue.

Salisbury
Specialist - Level 2

This putting in rice is a fallacy. The best hope is to put a hair dryer to it, But even at that...most phones don't swim well. goodluck

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GalaxyClass
Master - Level 1

A hair dryer even on a very low speed setting can do more damage then good. The air blast forces tiny droplets of liquid into switches, ports and wire connectors. To the naked eye it may look good but it's still in places you can't see.  

dilbertaz
Specialist - Level 3

How long was it in the rice?  Both my daughters smartphones (not just one but multiple of them) have all gone for a dunk in the hot tub (or puddles or other bodies of water) at various times and after ricing (or dehydrator) for a few days they all came back and worked fine.  It could be that it is still wet somewhere.  The phone would be the issue not the battery.  Using a dehydrator (the kinds used for jerky) works much faster than rice, it worked in 8 hours or less where rice can take days, basically it is warm forced air but not too hot so it is very effective at speed drying the phone.   Hairdryers can be dangerous because you can force the water farther into the phone.

GalaxyClass
Master - Level 1

I've done rice and warm air on customer's phone and they both work, but the warm air works best.

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smreyn
Newbie

I took it out after 8 hours and have been putting it back in periodically since then. I don't know if it does any good now to keep putting it back but I wanted to check my texts. I don't have access to a hydrator, but thanks anyway. 

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Snn5
Legend

Depending on what was in the water, you could have a number of contaminants such as salt, sand, grime, cleaner, soap, etc....I speak in general here, not just what type of liquid you may have experienced.  Any of those can adversely affect electronictry. (IDT that's a real word)

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smreyn
Newbie

It fell in the toilet when there was nothing but water, thankfully.

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KathyH_VZW
Verizon Employee

I am sorry to learn that your phone has some water damage smreyn! Liquid damage can cause many different issues, including inability to recognize chargers and accessories. Do you have insurance on your phone? If you do, you can get a replacement very soon! Just submit your claim at this link http://bit.ly/07CrqPK

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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