My galaxy S5 wont show up on my computer

[scariveau]

Hello I am trying to transfer pics from my S5 for some reason it will not pop up on my computer I have tried multiple cables...My Note 4 pops right up just like it should! Im running windows 7 PC (64 bit) anyone know why my S5 isn't working??!!?

[GalaxyClass]

Download the Kies Samsung Driver Software for 64 bit and you can move photos or copy/paste from your phone to your computer.  Here is the link:   http://www.samsung.com/us/kies/    enjoy, 

[Salisbury]

Sometimes it don't show up by just plugging into the USB port. Open the Device Manage in Windows 7. It should be showing in there, then you can enable and install the driver.

[Salisbury]

Make sure the s5 is plugged into the USB port when you go into Device Manager of Windows 7

[kristieq_vzw · Accepted solution]

Hello scariveau! Yes I can certainly help you today! I have easy step by step instructions to further assist you: http://vz.to/1Cbs7MB Please let me know if you have any further questions. You may need to update the driver software on your computer if it's still not connecting. Thanks so much!

KristieQ_VZW

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