Skip to main content
Accessibility Resource Center Skip to main content
iPhone 15. Newphoria. Get it on us. Online Only. No trade-in req'd. Limited time offer. Ends 2.22. Buy   |  Details.
end of navigation menu
3.2M Members 3,674 Members online 267K Discussions 43.8K Solutions
My phone does not get past the Verizon screen
KAOC1212
Newbie

I power up my phone, the LG screenn comes up with Hello but it will not go past the Verizon screen.  How can I fix this?

Labels (1)
0 Likes
Re: My phone does not get past the Verizon screen
vzw_customer_support
Customer Service Rep

KAOC11212, we want to make sure you have a working device. Is this a new activation? 

LauraL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: My phone does not get past the Verizon screen
vzw_customer_support
Customer Service Rep

KAOC1212, we certainly understand that getting your phone connected as soon as possible is always a must. We would like to get some more insight as to where on the initial start up screen you are having issues. Can you please elaborate where your device is currently seeing issues? Also, what is the make and model of your device?

 

JoseL_VZW

0 Likes