Sometime in the last week, my rotation, proximity, light, and orientation sensors all stopped working. Everything worked fine before, but just stopped. I'm not sure exactly when. All the remotely similar problems here had solutions which didn't apply to me.
It's an LG K8 V purchased almost 2 years ago. VS500. Hardware version says 1.0. Android version is 7.0, software update says "20i".
When I rotate the phone, no apps rotate. I checked and changed the quick rotation setting, and all the rotation settings in settings.
My compass shows no needle and is stuck at 0 degrees.
When I hold the phone to my head, the screen does not turn off.
With "auto-brightness" turned on, the brightness doesn't automatically change.
I have a sensors monitor, and all the sensors say "Waiting for sensor to become ready." It worked before.
I've tried the online troubleshooter, but nothing applied or helped. I've restarted. I've powered off and left if off a few minutes. I tried starting in safemode, but it didn't work there either. I didn't see anything unusual when searching logcat for "sensor", but there's too much data and I don't know what else to search for.
Several hours after I posted this, everything mysteriously started working again. I didn't do anything special that I know of.
StephanieS_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
StephanieS_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Thanks for your response!
Actually, the same set of symptoms started again today. Sometime in the afternoon I noticed that the rotation and the auto-brightness weren't working. Further tests show all the other problems described.
All updates have been applied as they appear. The last update was Tuesday, but the problem started a few days before that, and the previous update was several weeks before the problem started.
"Internal storage" is at 14.5 GB out of 16.
"Running Services" shows:
System: 668 MB
Apps: 349 MB
Free: 388
It is important that you are able to get good performance out of your phone, KRIKLI68. Have you tried putting the phone in safe mode? You can view instructions for putting the device in safe mode by following this link: https://www.verizonwireless.com/support/knowledge-base-205359/.
PeterP_VZW
Yes, I tried safemode. It did not affect the problem.
Krikli68, we are not giving up hope. Let's keep working together so that we may see what's going on. Do you currently have a screen protector on the device? Let’s double check to make sure color inversion is off: https://www.verizonwireless.com/support/knowledge-base-209412/
TakendraW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
No screen protector. Screen color inversion is not on.
Also, it seems to affect all sensors (orientation, rotation, magnetic, etc), not just light. The sensors have randomly started working once or twice for a short while, but they've been non-functional most of time. I've not done anything to make them stop or start.
I don't want to start over on this phone. I'll keep looking for a solution or just live with it.
Thank you for letting us know KRIKLI68. We don't want you to live with a problem, we want your phone to be 100% working like it should. We have exhausted all of our troubleshooting. Nine out of ten, the Factory Data Reset will get this resolved. Why don't you want to reset (http://spr.ly/6584D9Nqa) your device?
RyanC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
I didn't want to have to reinstall everything and potentially lose data, etc. However, it doesn't matter because the phone bricked (completely dead) in my pocket 2 days ago and I've purchased a new phone. I don't know if the sensors problem was a symptom of the phone going to die, or if something else killed it.
Start a new topic or ask questions in the open forum.
