What type of phone is it?
Did the phone just get an update or have you install any new apps?
that's why you should've setup a backup pin!!
RONRUN57,
Help is right here for you. Making sure you can get into your phone with ease is our goal. Allow us to gather some pieces to this puzzle. What make & model phone are you using? When you swipe to unlock your phone, what exactly happens? Our community member kathy65793 has asked a good question. Have you done any recent updates to your phone or downloaded any new apps?
AliciaS_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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