New Phones arrived, Now what?
nysurf1
Enthusiast - Level 3

New phones arrived, now what?

Upgraded two phones and their plans thru a reputable verizon retailer.

Phones were on back order so they were direct shipped to me.

Both phones are the same make, model and color. Samsung s21g ultras.

Arrived in OEM boxes in a shipping box with no documentation paperwork other than quick reference guide and verizon user agreement.

I now have to activate phones and transfer everything from old phones to new.

My question is how do I know which new phone goes to which old number ???

Has that been preloaded already ??

Thanks in advance.

NYSurf

 

 

0 Likes
Re: New Phones arrived, Now what?
Doggo
Contributor - Level 3

Doubtful you were shipped an unlocked model without sim cards to encourage swapping. Activate then check out the about phone section.

You can always transfer content after activation, doesn't have to be before.

Re: New Phones arrived, Now what?
vzw_customer_support
Customer Service Rep

Congrats on the phones. One the shipping materials are there items listed called IMEI ?

-David

0 Likes
Re: New Phones arrived, Now what?
nysurf1
Enthusiast - Level 3

There was no shipping paperwork in the box just the two phones in the Samsung boxes.

There are bar codes and numbers on the side of each phone box that have two bar cades identified as IEMI1 and IEMI2.

Is this what you are referring too ??

0 Likes
Re: New Phones arrived, Now what?
vzw_customer_support
Customer Service Rep

nysurf1, Let's get these phones activated for you.  I have sent you a Private Note.  Can you please respond to the Private Note and we can then verify and access your account.  -Santo

0 Likes