Hi, I just bought a Samsung Galaxy S5 and it wont download the MMS messages. I've looked everywhere for answers but can only seem to find info on previous iphone users switching to the Galaxy. This is quite aggravating and would appreciate any advice.
We want all your messages coming through with your awesome new phone, green79. Did you previously have an iPhone? Do you get a notification that a message is available but the picture will not download? Are text coming through fine?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport
I am going through the same thing. I have read the info here and it has been pretty useless. I am coming from an old-style Casio Brigade. I would receive a picture message, click on it, and it would open. With my new Samsung Galaxy S5, this doesn't happen. There are several messages sitting there, all with a download tab -click it and nothing happens. I am connected to wifi, and my phone is receiving text messages, so why no photo messages? Of course, if I turn on "mobile data" and choose to be charged an outrageous amount for data, then everything works as advertised. It SHOULD be able to receive this like any other text message, as it did on my old phone. If it needs the internet (and I don't understand why it would), it IS connected via wifi in my home. How do you or I fix this so that I don't have to use my mobile data each time I receive a group or photo message?
We want all of your messages to come in as smooth as your previous phone, mipilot. Mobile Data is needed to download MMS messages (pictures, videos, group messages) using the native application on your phone. The data used during the Mobile Data download for those messages do not apply to your allowance. And if you leave WiFi connected too, you'll still be able to use WiFi to avoid usage from other services. If you would prefer to leave Mobile Data turned off you can use text applications, like Verizon Messages http://vz.to/1q9CHkE to send and receive MMS messages over WiFi.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport
HOW??????????????????????????? You failed to explain the process. The
research that I have done has said: Texts can be sent as texts, just as
I always have. Pictures messages: You MUST turn on mobile data. You
CAN"T get them via wifi. They then suggested that if I wanted to send
pics, send them via email over wifi or with mobile data turned on. What
a load of crap! Instead of making my life simpler, it is far more
complicated! I want to leave mobile data turned OFF, to minimize data
usage. I prefer to utilize wifi. If I am away from wifi, I want to use
text messaging, including to send/receive pics -just as I always have.
Anything else requires me to activate mobile data, remember to turn it
back off again when I'm done, etc., etc.
Sending or receiving MMS files requires a data connection to the network. There is no data usage and you are not charged for data when sending these files. MMS files are charged against your Text quota. MMS files cannot be sent via Wifi.
My phone is set up with data and wifi always on. Wifi is automatically used 99 percent of the time. If your phone is set up correctly there is no need to turn data and wifi on and off to get things done.
Klue wrote:
Sending or receiving MMS files requires a data connection to the network. There is no data usage and you are not charged for data when sending these files. MMS files are charged against your Text quota. MMS files cannot be sent via Wifi.
My phone is set up with data and wifi always on. Wifi is automatically used 99 percent of the time. If your phone is set up correctly there is no need to turn data and wifi on and off to get things done.
You choose to have your data connections turned on 24/7, but that actually makes you a huge security risk compared to folks who keep theirs throttled off. Our family had a couple of HTC Thunderbolts thru Verizon & they never showed a data connection icon when sending standard text messages. When sending pictures, yes, mobile data would come on, but not standard texts. We're now running into an issue similar to the one folks describe here; i.e. even using Verizon Messages on new S5 w/ the Android Lollipop OS, nothing sends or receives w/out throttling on mobile data or wifi. Anyone seen any performance difference between the default Samsung "Messages" apps vs. Verizon Messages?
I just changed carriers to Verizon & upgraded from the S3 to S5. I was always able to send & receive picture messages on the S3 through wifi & now I am unable to do so with this new phone on the Verizon network. I'm not tech savy & don't understand why now I have to turn off wifi & turn on data just to send a picture message that I never had trouble doing before. Please help or explain!
I did not have an iPhone nor have I ever had an iPhone. I receive notifications sometimes that i have a text but i can not open the download box even when on wifi. I don't understand why these messages will not just download automatically because most aren't even photos or videos just text. I shouldn't have to keep trying to download texts on mobile data while on wifi only to have them not come through. It's a constant battle everyday and is affecting my communication at work! I'm so frustrated!!!
well someone tell us how to set this damn s5 up mine is blocking mms and on occasion emails and other apps
I also need to move MSM messages. My Galaxy Nexus old phone screen is broken so I can't transfer. Help would be appreciated.
Hello cbloom006!
I know how important those pictures are! Let's see what we can do. When hooking the phone up to the PC with the USB cable, does a file open up so you can view & transfer the pictures? Does it recognize the device? Please keep me posted, thanks!
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport
You have to go to settings then data usage. On that page you have to turn on mobile data. Then your pictures will download correctly in text messages. This happened to me and I finally figured it out.
For the Verizon representative who was incapable of responding appropriately... try reading what the actual problem is not just catching a key word or phrase and posting the same standard response. Some of these people were asking how you fix the problem not why it's doing it.
Thank you!!
This setting was already selected on my phone, but I found that by simply un-checking it, then re-checking it did the trick. Thanks for sharing!
I just got my GS5 yesterday, and noticed today not all of my text messages were coming through. This thread alone mentions "mobile data" several times, so I looked in my features and noticed the Mobile Data icon was not lit up (green). Tapped it and a whole slew of messages came through! Check to make sure your Mobile Data feature is active.
that was it!! thanks, I was having the same issue! clicked on the Mobile Data Icon and about 6 messages instantly came through! thanks for the tip! Verizon (so called) support should should take note of this post!
I'm having the same problem, but the Mobile Data icon is lit, indicating that it's on. I have two photos on separate threads that I cannot open. I click on the Download button and it spins it's wheels and times out. Are there any other settings that I need to open or close?
Let's get your messages flowing as well J.Redleg. It sounds like these are MMS since you're promted to download. Please make sure Data is On but also that wifi is off.
AdaS_VZW
Follow us on Twitter at @VZWSupport
I confirm wifi is off and mobile data is on. Still can't see them
Thanks for the information J.Redleg! What messaging application are you using please? Run and test in Safe Mode http://vz.to/1uoAyC8
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport
I am just putting this out there. MMS messages can only be downloaded when mobile data is on, they will not download via Wi-Fi. The same applies to Visual Voicemail if you have that feature.
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