We're sorry to hear that you're having problems with your service. What ZIP Code are you having issues in? Is this ongoing or has service been restored?
You can also check for outages using this link: https://www.verizon.com/support/check-network-status/
Hello Jazykins. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help.