Note 7 -upgrade fee
Enthusiast - Level 1

i was planning on trading on Note 7 via online. When I went to check out, i noticed that there was $20 upgrade fee. since the phone is being recalled, why  am paying an upgrade fee.

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Re: Note 7 -upgrade fee
Customer Service Rep

CHRVOG96, I understand the concern with being charged the upgrade fee again. It will be credited back to you due to you paying one already. It just has to be paid charged upfront to complete the order.

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Re: Note 7 -upgrade fee
Enthusiast - Level 2

Actually I won't get the $20 refunded because I didn't pay it the first time around due to a promotion. So because I am being forced to switch phone I lose out on that promotion. Good job Verizon.