Official Samsung Pay Thread

[#1]

Hello community members,

In an effort to consolidate all user concerns into one place, this will now be the official Samsung Pay thread.  Please post all comments about Samsung Pay here.

Thank you,

-Joe

[ejm8797]

Worked for me! No problem adding cards.

[pcconley]

Tried my Citi card again this morning and after I enter my billing address I get the same error when it tries to validate the card info: "Connection error: Failed to connect to server. Try again later."

Will reset the phone and try again later.

[HighTech]

Citi told me their business cards were not part of the program

yet.....that may be your problem.

Only their consumer cards are working with Samsung Pay. I had to use my

American Express card.

(Tried it at wendy's for lunch today.....worked!)

[pcconley]

I spoke with Samsung Pay support. They are saying since my phone is encrypted, I need to disable encryption and try again. Not sure I want to do that.

[pcconley]

Still no go. Uninstalled Samsung Pay and reinstalled. Same error.

[AG_TopShotta]

If you previously side-loaded either of the files it might be causing the

problem. You may want to try a factory reset. Annoying, I know, but it

could help.

[Snn5]

Or, just uninstall the side-loaded apk and try an official install.

[HighTech]

FWIW...I did the sideload thing with the apk files.....and mine is

working properly.

[AG_TopShotta]

It was just a suggestion...

[pcconley]

I appreciate the info. maybe I should side-load 

[AG_TopShotta]

Lol

[cav22]

I had this same issue when I was connected only to 4g connection.  I connected to a wifi connection and it went through.  I don't have the explicit proof but if I didn't know any better, I would think.. Verizon is blocking something...

[Tidbits]

If they were block something then it would affect everyone. Easier explanation which happens and very common... DNA servers haven't reflect changes yet and that could take days to weeks to fully reflect the change.

[cav22]

Its alive.... It has DNA... Think you meant DNS...

[Tidbits]

Auto-Correct for the win?

Anyway this error happened during beta for a lot of users. And on release day did have some trouble too but was not as bad.

[pcconley]

Good thinking. I wouldn't put it past Verizon to block it somehow. I disabled Mobile data completely and went WiFi only. Same error.

This phone doubles as my work phone, so I'm thinking there is some encryption that is blocking this (maybe).

Samsung support was supposed to call me back at 12:10 to see if reinstalling helped. They are an hour late on their promise.

[pcconley]

Spent over an hour on the phone with Samsung Pay support. Even though the support person was getting her information from someone else (she was continually typing and putting me on hold) we uninstalled and reinstalled the app many times. Wiped the cache and still not working. The only other option they said I have is to do a factory reset on the phone. No way.

Oh well, I'll just stick with LoopPay for now until something happens one day to allow this to work for me.

Thanks to everyone for their suggestions and help.

[pcconley]

Thanks. I did not side-load anything. Waited for the update form Verizon and installed Samsung Pay from the Google Play store last night.

[TMO89]

I was not able to find the Samsung Pay app by searching for it. I followed the link to the play store link posted at this website: http://m.androidcentral.com/samsung-pay-arrives-play-store-verizon-users-download and finally found the Samsung Pay app in the Google play store. Unfortunately, now I get the error "Your device isn't compatible with this version".

[AG_TopShotta]

Now this is only me guessing, but I don't thing Google is ever going to

prominently display Samsung Pay in the Play store for obvious reasons.

That's why when you search "Samsung Pay" it will be buried in the results

with Android Pay and Google Wallet right at the top lol.

[pcconley]

I still can not find it in the Google Play store. Either on my phone or PC.