Oneplus 8 update to Android 11 and oxygen 11
doughzimm
Enthusiast - Level 2

How come Verizon oneplus 8s are not being updated to the latest operating systems? 

1 Solution
dylanm2001
Enthusiast - Level 1

What does that have to do with anything? We're not talking about connectivity issues here. We're talking about the lack of OS updates in a timely manner as well as the lack of clear communication regarding the status of them. Do you even know basic reading comprehension?

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vzw_customer_support
Customer Service Rep

Which update are you trying to download on the device? Is your device battery life at 50% and connected to Wi-Fi? TaylorH_VZW

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Dstone3si
Enthusiast - Level 1

The question was. When will Android 11 be r available for the OnePlus 8 on Verizon?

vzw_customer_support
Customer Service Rep

In this case, we would not have a date for when the update for the phone will be available, as this is determined by the manufacturer. We would recommend reaching out to them directly.

 

AlfredoL_VZW

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Matterobinson
Enthusiast - Level 1

That's garbage. Verizon installed their own update service on the one plus 8 uw. OnePlus has had Android 11 out for quite awhile on the 8 series and now even the 7 series. So again, when will Verizon show some love for the oneplus 8 5G UW that they saw fit to lock down so heavily. 

 

billpl2309
Enthusiast - Level 2

I too would like to know since I have the Verizon OnePlus 8 as well. When will Verizon release the update to Android 11? If Verizon doesn't feel they should release the update due to the sales for the Verizon version of the Oneplus 8 sales not being good then Verizon should replace all the OnePlus 8 phones they sold and replace them with new phones of our choice at Verizon's expense. 

Please don't tell me we have to wait for the manufacture to release the update. That's garbage!

vzw_customer_support
Customer Service Rep

We are here to aid in any way that we can. Please send us a Private Note to proceed.

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Dongivadam
Enthusiast - Level 2

Did you by chance find an answer to the 11 update. Or do you know if we can just d.l. straight from OnePlus? Been having Soo many issues with the phone since April. The 11 update is a last ditch effort for me before I just go too T-Mobile. Hate too as Vzw customer for 8+yrs but there not the same vzw anymore. Thanks.  

billpl2309
Enthusiast - Level 2

I too am waiting for Verizon to provide us with information to Android 11. I don't know why VZW isn't providing us with feedback for the update. It would be nice if we could get the update from OnePlus instead of waiting on VZW. But I guess since the OnePlus 8 5G UW is a Verizon phone we are at their mercy.

vzw_customer_support
Customer Service Rep

Hello, billpl2309, we understand your concern about the Android 11 update for your device and want to help. If you don't mind us asking, are you experiencing any issues with your device? Please elaborate more so we can be on the same page.

VictorC_VZW

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billpl2309
Enthusiast - Level 2

No, not having any issues at the moment. But, would like an ETA at least for Verizon on releasing the Android 11 update for the Verizon version on the OnePlus 8 5G uw.

vzw_customer_support
Customer Service Rep

There are a number of factors that go into when that gets released. First, it goes through Google. Then it goes to the manufacturer of the phone. After that Verizon will try to make sure as many bugs as possible are gone before releasing it.

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vzw_customer_support
Customer Service Rep

We're sorry to read that you're having issues with your device, and we want to help. We don't have an estimated time for this update, but we can help you troubleshoot the device. Tell us, what is the device doing?

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pastapie
Enthusiast - Level 1

I've spent hours, days with Verizon garbage techs. Phone, chats getting ping ponged from tier to tier. One time a Verizon tech forward me to ONEPLUS tech and they basically said they can't help me since Verizon modified their actual model. I'm on my third replacement of this garbage phone. I tried to get another brand. Verizon said they can't do that since by manufacturer didn't listed as faulty... even though they are. After being a loyal customer from the 90s and getting nowhere with Verizon. I'm done... 

vzw_customer_support
Customer Service Rep

We want to ensure you get the assistance you need. Please send us a Private Note for assistance with your device concerns.

 

CheyenneS_VZW

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PhilW1983
Enthusiast - Level 2

Been waiting for the update as well. I almost regret buying the Verizon model of the phone since so many others already have the oxygen 11 update. Also kind of socks Verizon in lagging behind in 5g , had it in a few places and speeds were slower the 4g. Pay a higher price and getting less service is al,lst not worth it when others are catching up and releasing updates much faster. Really pondering TMobile as I hknow several loyal Verizon people that have switched and have just as good or better brokerage for a fraction of cost AND actually get their updates timely. Verizon is not the same that it use to be and as of right now its going in a direction it shouldn't. 

rysand
Enthusiast - Level 1

It's ridiculous older models of the phone have the update already.

vzw_customer_support
Customer Service Rep

PhilW1983, we want to make sure you are still getting the best Verizon experience. Please, Private Message us anytime for live agent support. - NicholasS_VZW

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Hashmal
Enthusiast - Level 2

Verizon takes more steps to lock down devices than other carriers, and they're often pretty slow to get out new Android versions.

I paid extra for the UW variant of this phone, and had to sacrifice expandable storage in the process, and yet in spite of living in a nominal 5G area my mobile speeds are pretty meh, and the cell modem is pretty glitchy when it comes to handoff. I often have to cycle Mobile Data (or reboot) to get my apps to reconnect when I walk out of my home WiFi coverage.

I wish you guys would be more transparent or, more importantly less shady and less insistent on loading good OEM phones down with proprietary hardware and firmware variants.

I'd like you to tell us a date, and if you don't have one I don't want to hear the spin. Of course you have a software validation process, so does everyone else. Acknowledge that you're moving slower, and don't claim that your version will be better or less buggy, because that's not my experience with Verizon variant phones and I doubt you want to be held to that promise.

PhilW1983
Enthusiast - Level 2

What's the point when all your going to say is "we have to wait for Google and the manufacturer", even though both have already released it and we're waiting on verizon. Just amazing verizon had a great network and now others are blowing them away and they use to be number 1 for updates, but others are blowing them away on that as well. Guess pay extra and get number 2 now. 

vzw_customer_support
Customer Service Rep

We understand how eager you are for the update on your device. You can stay updated with our currently available software here: https://www.verizon.com/support/software-updates/

EllisandraC_VZW

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