Order hasn't shipped

[Geo32]

I purchased a phone and smartwatch a week ago. It was supposed to have two day shipping. The money pulled from my account and when I go to track the order it still hasn't shipped. I have contacted support four times about this. They tell me It will ship soon but they cant say why it hasn't shipped yet. I set it up to port my number. I need a phone. That was the point of TWO day shipping..

[vzw_customer_support]

I know I would be concerned if my order had not shipped yet as well, Geo32. We're here to help and would be happy to find out what is happening with your order. Please be on the lookout for a private note from us so we can better assist.

-Joseph

[ravingredfox]

I’m having the same issue. I submitted my drivers license for verification but my order still says it hasn’t shipped yet and it’s already been a couple of days with no communication from Verizon on why it hasn’t even been shipped out yet.

[vzw_customer_support]

ravingredfox, we are sorry to read that you are having issues with a recent order. We would be happy to take a closer look at your order status. We will be sending you a Private Note to gather some specific account details from you.

-Andi

[vzw_customer_support]

We're still here to help. Let us know if you need assistance. ~Peter