I upgraded to the TCL 5G, and my received pictures are now blurry and small. When I look at the stats they are 50kb or under, and when I go back to older received pics from my OnePlus and S9 they are closer to a meg. I know compressions is a must in MMS, but they are almost unrecognizable. I have tried Google messages, Textra and Message plus. I have sent myself pictures from an iPhone 7 and S9 to test and outgoing seem fine. I have cleared cache even though its a new phone, and reset all network settings. Spent hours on hold to never make it to tier 2. Could it be a provisioning issue where I had CDMA-less texting on my OnePlus 7 pro? None of the script readers can assist. Great device but I need to be able to receive legible pics on my device.
You've checked all of the boxes by trying all of those different messaging apps on the TCL 10 5G UW. Much appreciated.
When sending a large photo are there any messages about "Attachment limit reached" ?
Zero issues sending. Only receiving. Picture average only 50kb when they reach me. My ones going out show up fine on my test devices.
Thank you! Are you still having this experience?
Chris_VZW
Yes.. Even today I had my daughter send me pics from her iPhone XR on both Google and VZW messengers and they were both overly compressed. A receipt pic from the wifes SE2020 was barely legible.. Pics to my previous devices were good enough to be reposted on socials.. Have not been able to get a solid answer on this..
I am also experiencing this issue and I am unable to find a solution on the internet to this. The issue began when switching phones.
MARWYV77, we always want to make sure that you receive all picture messages. Please tell us, what is the make and model of your device? Does this happen when connected to Wi-Fi and data alike? Have you noticed if this issue happens everywhere or only in certain locations?
LauraF_VZW
I just got my wife a TCL phone also. Same thing. Her MMS photos always come in very small file size, and blurry. All others in the group chat get nicer photos just over 1mb. I can put her SIM in her old pixel phone, and all messages come through at higher resolution. First time we've ever experienced this, and we've had multiple brands of android smartphones
I should add, happens on data network, or Wifi. No difference. Tried 3 messaging apps, all set with MMS max size to 2mb.
Happy to provide more details or have a chat with someone. She really likes the phone, but this is annoying
Hello, b4evercountry. We are very sorry to hear about the resolution for MMS picture messages that is coming up on your wife's TCL phone We definitely want to help here at Verizon Wireless in every way that we can. Can you please share with us how this device was purchased? Are pictures that are taken on the device with the phone app coming up okay? -Brett
I have the exact same issue. Went from moto z using the Google message app, all incoming images decent resolution, to tcl 10 5g uw and nothing I use or set will make images ok. They are all under 50kb and awful, mostly unviewable. Is there some Verizon setting that gets set with a phone switch at effects this? All my outgoing images I send go out at ok resolutions.
It seems going to CDMA-less provisioning cleared this up.. Pictures seem fine to and from IOS/Android at this point..
Landsharkbark, we want to ensure you can receive those pictures in the full resolution. You mentioned you switched from the Moto Z to the TCL 10 5G. Can you advise if you used the same 4G LTE SIM card from the old device or did you obtain a new 5G LTE SIM card? Also, did we perform the activation in order to make sure that the necessary features were provisioned such as CDMA-less and 5G services?
-Ebony
It actually was a moto Z3 if that makes any difference. It didn't swap sim cards. It was a normal swap out of phones at the local Verizon store. I got the new tcl 10 5g in the box at store and just opened and started using it. There wasn't any in store configuring that I was aware of. I have had the issue since opening it and just lived with it. But it is starting to get annoying. Thanks for any ideas.
We can completely understand your frustration with this matter, can you please send us a Private Message, so we can look into this? *Lisa
I recently purchased a TCL 10 L UW and am having the same issue. Over wifi or data. I did not swap out my SIM from my old phone. Just used the new one that came with the phone.
getgab92, making sure you are able to adjust change your picture resolution is important. Let's review the details. Can you please follow this link https://www.verizon.com/support/knowledge-base-235589/ and reference the Settings section. What options do you see for the Photo size/Video quality from your device camera settings? -Sylvia
I recently purchased a Sony Xperia 1 III and moved over to Verizon when I got the phone. Right away I was having issues receiving text messages. (Sending text messages were fine.) I did learn that I was only able to receive text messages while connected to WiFi. After speaking with customer service over the phone they were able to resolve this issue.
I recently learned that I'm also having issues sending and receiving MMS messages. Pictures and GIFs are heavily compressed to about 20-50 kB each. Videos are split up into an image and a sound clip. I've tried multiple apps from the Play Store without seeing any improvement. As far as I can tell RCS messaging doesn't work at all. Being connected to WiFi does not improve anything.
I do see other users posting about this in the Samsung forum here:
https://community.verizon.com/t5/Samsung-Galaxy-S-Series/Incoming-MMS-Blurry-amp-Incoming-Video-Brok...
As far as I can see this isn't related to any specific brand/model. Could this be caused by phones being bought outside Verizon? I purchased my phone unlocked at Best Buy for example.
We certainly want to see you enjoy every aspect of the phone that is possible. I can confirm that certain features are not guaranteed on unlocked devices since they were not programmed to the direct standard of our service. Please send a Private Note and we can investigate the settings on your account to ensure all MMS features are provisioned correctly. -Yale
I am having the exact same issue. Did you ever get this resolved and if so, what was the resolution?
Tired of these tiny thumbnails and videos being broken into a pic with audio that won't play. My issue started after an Android 11 update.
*Jose
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