Poor Customer service longest wait times
mpiriemon
Enthusiast - Level 2

is there ever a time when Verizon is not experiencing "higher than normal call volume"?   Every flippin time I call , no matter the time of day there is an unacceptable wait time to speak to customer service.

Right now I'm at 24 minutes and counting.   NO EXCUSE!!!   Oh how I hate Verizon.   6 more months until 2 of my lines are out of contract and then I'm leaving.   

24 Replies
Fattycat78
Enthusiast - Level 2

Been on hold for an agent for 2 1/2 hours and counting. I regret switching, been horrible since I did. No help ever just run around, I’ll get back to you answers 😡

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vzw_customer_support
Customer Service Rep

Fattycat78, your time is important to us and we are sorry to hear that so much of it has been spent on hold. We truly are here to assist and never want you feeling that you have made a mistake by joining the family. Please use the message sent in Private, so we may continue this conversation. -LorenB_VZW  If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Grove555
Newbie

I've been working over an hour.  Left a call back but never got it.  No internet.  Does anyone work there?

 

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KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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