Promo Loss

[skeeling90]

Last night I signed up for the $800 promotional for a samsung flip4 online and during the proces it required that I pay off the rest of what was owed on my current samsung S20+5G. Now 24 hours later after I paid nearly $600 dollars I received an email saying because I paid off my current phone I no longer qualify for the promotional credit and must pay full monthly price for the phone. The only reason I even considered upgrading was for the promotion. How can I lose the promotion when I followed the online step by step process to get it? This is ridiculous. Now not only am I out nearly $600 you expect me to pay full price for a new phone? I think not. This scheme is practically predatory and I will be calling immediately to demand verizon either honors the promotional conditions I agreed to or I want my money back and you can keep your stupid phone. I've been a loyal customer since 2004 and this is how I'm treated???

[vzw_customer_support]

skeeling90, we want to ensure that we get to the bottom of this promotion concern for you. Did the email give you any more informaiton or steps regarding the issue? 

-Nicci

[skeeling90]

This is the email I got last night from Verizon:

Update on your promotional credit.

Your device promotional credit has been removed from your account because a device payment buyout was completed for mobile number ending in XXXX. Since some things may look a little different on your next bill, please review your billing details and get important information online.

[vzw_customer_support]

skeeling90,

Promotions are a big deal these days and it can save us a lot of money when we upgrade. I want to make sure you get the answers you need regarding this recent transaction. To make sure I'm on the same page, you had a promotion on your old device, and you are purchasing a new device with a promotion. Is that correct? 

You mentioned earlier in the conversation thread that you are paying for the new phone as a full priced unit, but at the beginning of it, you stated you are purchasing with a promotion. Please advise, and we'll address the promotions accordingly. 

-Ryan

[ShellyVR]

Not a promotion.  Sorry.  It was a trade in.  I would like to see a receipt showing the credit for the trade  in and cash for data transfer.  I looked at my account and I can pay off the entire $799.00 without loss of anything.  I figure that means it was not a promotion situation.    I am a retired, 71 year old person living on a fixed income and do not want to be taken for a ride by a person at a store that does not provide receipts for cash payments and trade ins.  When I looked at my September bill it shows that I owe $799.00 for the new phone.  I figured I would owe $499.00 with the $300.00 trade in. 

[ShellyVR]

Who bought it?

[ShellyVR]

I know longer have the email.  Sorry.  I have been used/taken by the employee, Jorge,  I think. 

[ShellyVR]

Who is skeeling90?  I really need some help on this.  Will I need to call customer service and complain?

[acraftylady2]

Skeeling90 is a poster asking a question on this public forum.  If it's this deal the monthly credit for the trade it may take a few billing cycles.  You don't get a lump sum credit if you read the details.

https://www.verizon.com/about/news/galaxy-z-series-coming-verizon-network

[ShellyVR]

Thanks...I am a newbie to community postings.  Also a newbie to trading in phones.  I never got the details from the employee so wasn't aware of these things.....but I really do appreciate your message:)