Quickmemo+
dburkefonda
Enthusiast - Level 2

My husband has a LG K20V.  In the last week or so, Quickmemo+ repeatedly pops up on his locked screen.  It opens up briefly and then disappears.  We have done a system reset back to factory settings, and it still persists.  We cannot disable the app (that choice is grayed out).

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  • LG

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dburkefonda
Enthusiast - Level 2

So, who would have known that holding down the side volume button for an extended period of time would trigger Quickmemo to appear on the phone?  It turns out that our problem was caused by the soft case material being pinched by the hard outer shell, resulting in the side buttons being pressured.  The problem has disappeared since I uninstalled the case.  Sorry for all the bother.

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14 Replies
vzw_customer_support
Customer Service Rep

dburkefonda, we understand the frustration this can cause. Has there beeen any chanegs to the device?

LauraL_VZW

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dburkefonda
Enthusiast - Level 2

No changes to the device.  My husband doesn't mess with the settings.  

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vzw_customer_support
Customer Service Rep

This is quite odd. Were any new applications downloaded when the issue first started? 

 

TabithaJ_VZW

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dburkefonda
Enthusiast - Level 2

Not that we are aware of.  I did a factory reset, and the problem still persists.

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vzw_customer_support
Customer Service Rep

Thanks for getting back to us dburkefonda. Can you please verify where you are currently located? Thanks in advance.

RosanneM_VZW

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dburkefonda
Enthusiast - Level 2

We are in northern Virginia, near Dale City.

 

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vzw_customer_support
Customer Service Rep

Thank you, dburkefonda. QuickMemo+ is an app by LG that comes preloaded on the device. Are you able to disable the app?

 

PeterP_VZW

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dburkefonda
Enthusiast - Level 2

Hi Peter.  No, the disable link is greyed out.

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vzw_customer_support
Customer Service Rep

Thank you for confirming, dburkefonda. I would like to gather a few details to ensure we fix this nuisance issue for you. What steps do you take to disable the link? Feel free to take a screenshot to share with us here. When the app launches by itself, where does this happen (lockscreen, homescreen)? What software version is the LG phone running?  To check tap Menu> Settings> About> Software.

 

GinaU_VZW

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dburkefonda
Enthusiast - Level 2

So, who would have known that holding down the side volume button for an extended period of time would trigger Quickmemo to appear on the phone?  It turns out that our problem was caused by the soft case material being pinched by the hard outer shell, resulting in the side buttons being pressured.  The problem has disappeared since I uninstalled the case.  Sorry for all the bother.

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vzw_customer_support
Customer Service Rep

Thank you for the update, dburkefonda. Please don't feel that you've been a bother. We're here to assist with any questions and concerns that you might have. I'm happy to learn that you were able to pinpoint what was causing the QuickMemo+ to pop up on the device. Outside of this concern, did you have any other questions or concerns that we can assist with today? KevinR_VZW

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dburkefonda
Enthusiast - Level 2

Hi Kevin - we are all set.  No other issues.

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bearone21
Legend

do you share quick memo's?

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dburkefonda
Enthusiast - Level 2

No sharing - not even sure how that is done.  My phones are not LG models.

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