Razr M after kitkat randomly loses signal and internet.
maddyman10
Enthusiast - Level 1

After the Kit Kat update on my Razr M, my phone seems to randomly lose internet and service. It happens at random, whether I am on the phone or not, and will drop calls if I am currently talking. Only fix is to turn the phone on and off. any solutions?

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16 Replies
MudMaid
Newbie

I am having the same problem with Wi-Fi.  My home Wi-Fi keeps being dropped and at present I cannot get it back at all.  I have turned Wi-Fi router on and off.  Turned Wi-Fi on and off on Razr HD.  Phone cannot even find the local Wi-Fi's.  Don't know about internet access as I have spent too much of my time trying to get Wi-Fi to work.  The local Verizon store is not aware of the problem and could not help me.


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vzw_customer_support
Customer Service Rep

MudMaid,

Let restore you Wifi connection to your device! If you leave your home area is your device able to detect any available Wifi connections? Please make sure "Avoid poor connections is not checked in settings. Go to Settings>Wifi>Tap dots to bottom right>Advanced> Avoid poor connections.

LindseyT_VZW

Follow us on Twitter @VZWSupport.

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MudMaid
Newbie

The following worked for me from another customer support type person:

Since the update happened have you been able to power the device off and remove the sim card from the phone? Once the sim card is out leave it out for about 5-10 seconds and then place the card back in. Please keep us posted.

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MudMaid
Newbie

The following from Verizon Wireless Customer Support worked for me and I now have WiFi and internet:

Since the update happened have you been able to power the device off and remove the sim card from the phone? Once the sim card is out leave it out for about 5-10 seconds and then place the card back in.

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jtedford
Enthusiast - Level 2

I'm having the same issue. Wireless is now only 3g, WiFi reception is poor, and battery dies in about 6-8 hours of minimal use. Thinking of switching providers due to these issues. Who cares if Verizon has the best network if your phone can't access it?

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vzw_customer_support
Customer Service Rep

jtedford,

We would be sad to see you leave the Verizon Wireless family over the update on the device. I want to make sure we get everything back to normal for you. Since the update happened have you been able to power the device off and remove the sim card from the phone? Once the sim card is out leave it out for about 5-10 seconds and then place the card back in. Please keep us posted.

KevinR_VZW

Please follow us on Twitter @VZWSupport

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notjessica
Newbie

"Once the sim card is out leave it out for about 5-10 seconds and then place the card back in. Please keep us posted."

I came to the forums looking to solve these same Wi-Fi problems after the KitKat upgrade; I tried the above, and it seems to have worked, my phone is showing a strong Wi-Fi connection for the first time in days.  I don't think I understand why doing that would fix anything, but I guess that is why they are tech support and I'm not.  Good job, @KevinR_VZW!

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notjessica
Newbie

Okay, update.  After doing the (power-cycle+remove SIM card) thing and getting functionality back for a while, I decided to re-enable the SmartActions app's "power saver" action... Immediately, the Wi-Fi issue returned.  I turned off all SmartActions and did another (power-cycle+remove SIM card); so far so good.  It seems like at least my issue might be related to a conflict between KitKat and SmartActions?

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MudMaid
Newbie

Thank you that worked for me and I now have WiFi.

Sandra

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vzw_customer_support
Customer Service Rep

We want you enjoying your updated Razr, maddyman10. Is it only losing mobile data or WiFi as well? Do you see any error message when it drops?

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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peteo80
Enthusiast - Level 2

My phone is now slower. The battery dies in a quarter of the time. No 4g only 3g. Hardly any reception. No emojis in texting. Junk junk junk.

peteo80
Enthusiast - Level 2

And the list goes on. Why can't you just leave things alone?

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peteo80
Enthusiast - Level 2

Keeps shutting down kindle. Grrrrrr. Had to download the Swype app from the Google store. Can't find any of my files on quickoffice. Wth!

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vzw_customer_support
Customer Service Rep

Thanks for the additional details peteo80. I'm sorry to hear you're having so many different issues. It sounds like you are experiencing app conflict with the new OS if you left them on during the update. I recommend testing in safe mode for a full day. http://vz.to/1vtWhuj

JonathanK_VZW
VZWSupport
Follow Us on Twitter@VZWSupport


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peteo80
Enthusiast - Level 2

Safe mode did nothing. Everybody is having issuses. Don't try to make it sound like i did something wrong. The phone worked fine before, now its horrible. And it all started directly after the update. FIX IT.

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yMidnite
Enthusiast - Level 2

I do not think there is a fix yet. Verizon/Google will need to fix Kit Kat, it is a symptom of the upgrade. I have signal issues with my LGG2, just not as bad as you.

Good luck.

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