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Ringtone
Rider1213
Newbie
‎05-08-2016 05:18 PM

Purchased a new one through Verizon Tones and it's not on my phone.

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Re: Ringtone
vzw_customer_support
Customer Service Rep
‎05-10-2016 05:25 PM

Rider1213,


Help has arrived! Ringtones are awesome to have. Let’s work together to get this onto your phone. What make & model phone do you have? Can you please describe each step that you took to obtain the ringtone?


AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Ringtone
Rider1213
Newbie
‎05-10-2016 06:02 PM

It would be much easier for you to call me. [removal required by the Verizon Wireless Terms of Service]

I went to Verizon Tones. I purchased two (2) ringtones. They downloaded and asked if I wanted them to be my default ringtones and I responded yes. They then populated under download history. I checked the ringtones availability in settings/sounds/ringtones and they were not there. I have conducted an extensive search on the phone multiple time by myself and with the assistance if two (2) different support techs.

Again, it would be much easier for you to actually call me. [removed]

Steve

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Re: Ringtone
vzw_customer_support
Customer Service Rep
‎05-12-2016 06:11 PM

Rider1213, I appreciate you taking the time to follow up with us. With any future interaction together, please refrain from providing personal details via the public forum. Only provide this information via a private Direct Message.


Just in case, were you able to check the Download Folder on your phone for the actual download file?


Sometimes they do come through in that manner


In addition, if you access a music application, does the downloaded tune appear there as well?


Since it has been a few days since you last messaged us, I will send a Direct Message to you, in the event you still need assistance.



NicandroN_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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