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Round and square button on the bottom don?t work
TheImp
Newbie
โ€Ž09-09-2016 08:53 AM

Received replacement refurbished phone, now the bottom 2 of 3 buttons do not respond,  updated the software already.

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bearone21
Legend
โ€Ž09-09-2016 09:11 AM

what phone??

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TheImp
Newbie
In response to bearone21
โ€Ž09-09-2016 05:44 PM

It is a Motorola Droid Maxx 2, Android version 6.0.1.

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vzw_customer_support
Customer Service Rep
In response to bearone21
โ€Ž09-11-2016 10:21 AM

TheImp, the Droid Maxx 2 is a great device. Letโ€™s get this fixed right away. Did this happen after the software update or before? Any physical/liquid damage? Please run a device health check through the My Verizon mobile app. Hereโ€™s how http://vz.to/29xFfGS.

ZangY_VZW
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If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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bearone21
Legend
โ€Ž09-09-2016 08:44 PM

call verizon cs, 800-922-0204

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