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S5 signal problem
Abrasted
Newbie
โ€Ž12-21-2014 10:34 AM

I just got a brand new S5 Oct 31 and I've had the crappies signal strength. I had soooo much better strength with my iphone. Kinda dissapointed.. any suggestions??

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vzw_customer_support
Customer Service Rep
โ€Ž12-21-2014 08:18 PM

Let's find out what's causing these signal issues, Abrasted! What zip code are you in? Do you have issues everywhere you go, or in one specific location?

Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Abrasted
Newbie
In response to vzw_customer_support
โ€Ž12-24-2014 07:12 PM

Everywhere I go my connection is soooo slow..

On Sunday, December 21, 2014, Verizon Wireless Customer Support <

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vzw_customer_support
Customer Service Rep
In response to Abrasted
โ€Ž12-26-2014 08:26 AM

Abrasted,

Let's add some speed to your service. When did this start happening? Are others experiencing the same slow speeds? Is your software up to date?

KarenC_VZW
Follow us on Twitter @VZWSupport

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Abrasted
Newbie
In response to vzw_customer_support
โ€Ž12-26-2014 09:46 AM

It started when I got my phone. I noticed my signal was lower then my old

phone. And I'll be around people that have verizon and I'm the slowest.

It's very fustrating

On Friday, December 26, 2014, Verizon Wireless Customer Support <

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GalaxyClass
Master - Level 1
โ€Ž12-26-2014 12:19 PM

You may give a try to resetting your sim card and use great care as not to touch the foil. If this does not help get a new sim card from a Verizon corp store as they are free their.

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Abrasted
Newbie
In response to GalaxyClass
โ€Ž12-28-2014 01:30 PM

How does one reset a sim card?

On Friday, December 26, 2014, GalaxyClass <forums@verizonwireless.com>

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vzw_customer_support
Customer Service Rep
In response to Abrasted
โ€Ž12-30-2014 01:36 PM

Abrasted,
I can further assist you! You can reseat the sim card by removing/inserting the sim card here http://vz.to/1rVeFxV Please test and share. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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Abrasted
Newbie
In response to vzw_customer_support
โ€Ž12-31-2014 07:47 AM

I've done that.. its still haVing issues. I've never had signal issues

until I've had the galaxy 5! I will never recommend this phone ever!!

Anything else I can do?

On Tuesday, December 30, 2014, Verizon Wireless Customer Support <

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vzw_customer_support
Customer Service Rep
In response to Abrasted
โ€Ž01-01-2015 10:23 AM

Abrasted,

I want to make sure you have a much better experience with this S5. I would recommend on taking the device to a corporate store location: http://bit.ly/3SdsA so that way we can get the sim card replaced for free. Once you get the new sim card in the device then please re-test the network.

KevinR_VZW
Follow us on Twitter @VZWSupport

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EAnvid
Enthusiast - Level 2
In response to Abrasted
โ€Ž01-03-2015 05:14 AM

Have you tried Settings>More networks>Mobile networks>Network Modes>Global>LTE/CDMA?

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Anneleb
Enthusiast - Level 2
โ€Ž12-28-2014 01:32 PM

I had the same problem! Very crappy service!! Traded in for a different phone!!

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