SHARP ROUVO V Speakerphone no good on outgoing calls
portpc
Enthusiast - Level 1

recently ordered a Sharp Rouvo V phone.

Making an outgoing call if speakerphone engaged I can hear it ring but can't hear the person called when they answer.

If I receive an incoming phone it all works fine. Anyone ever have this issue?

 

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vzw_customer_support
Customer Service Rep

 

Hello Portpc,

That is an odd issue. Did this start after a software update? Have you reset the phone snd tried again? Tried without a case?-Joe

portpc
Enthusiast - Level 1

I need to try a hard reset however.. When I got the phone / got it up and running a couple weeks ago after noticing  the issue I put the SIM in my old phone and everything was fine. 

A couple days later I wanted to test the ROUVO again. Replaced the SIM card & I had to totally sign into the phone all over again. none of my data was retained. don't know if that means anything? 

 

vzw_customer_support
Customer Service Rep

a hard reset would definitely be a good next step here. We look forward to your update.

~Jesse

vzw_customer_support
Customer Service Rep

We haven't heard from you. If you still need assistance after the reset, please don't hesitate to reach out. Have a nice day!

~Maria